Dutch-Speaking Customer Expert

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the initial point of contact for customers and partners through phone, chat, and email.

• Address after-sales inquiries related to order status, product information, invoicing, and complaints.

• Utilize both internal and external tools to provide quick and accurate solutions.

• Manage escalated cases and convert them into satisfied customers.

• Advance into positions such as mentor, trainer, or Quality Assurance specialist.

⛳️ Requirements

• Proficient in Dutch at C1 level.

• Competent in English at B2 level (for training purposes).

• Strong problem-solving abilities paired with a creative mindset.

• Experience in sales or customer-facing roles is advantageous but not mandatory.

• Availability to work Monday to Friday, with rotating shifts between 07:00 and 23:00, including occasional weekends.

• Must be located in Greece for remote work.

🏝️ Benefits

• Opportunity to earn a productivity bonus of up to 15% of your gross salary, contingent upon target achievement.

• Receive a €450 gross bonus upon completion of your training.

• Obtain a €450 gross loyalty bonus after 12 months of service.

• Flight reimbursement available from any location in Europe.

• Enjoy 21 days of hotel accommodation upon arrival.

• Access to free support from a housing agency for long-term accommodation search.

• Paid training provided from the first day.

• Gain cross-skilling opportunities across phone, chat, and email communication.

• Opportunities for career advancement into mentor, trainer, and QA roles.