Dutch-Speaking Customer Expert

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the primary point of contact for customers and partners through phone, chat, and email.

• Address after-sales inquiries, including order tracking, product information, invoicing, and handling complaints.

• Utilize internal and external resources to deliver quick and precise solutions.

• Manage escalated cases and convert them into positive customer experiences.

• Advance into positions such as mentor, trainer, or Quality Assurance specialist.

⛳️ Requirements

• Proficiency in Dutch at a C1 level.

• English proficiency at a B2 level (required for training purposes).

• Strong problem-solving abilities and a creative mindset.

• Previous experience in sales or a customer-facing position is advantageous, though not mandatory.

• Availability for rotating shifts from Monday to Friday between 07:00 and 23:00, including occasional weekends.

• Must be able to work remotely from Greece.

🏝️ Benefits

• A productivity bonus of up to 15% of your gross salary, contingent on achieving targets.

• A bonus of €450 gross upon the completion of your training.

• A loyalty bonus of €450 gross after 12 months of service.

• Flight reimbursement for travel from any location in Europe.

• 21 days of hotel accommodations upon arrival.

• Complimentary assistance from a housing agency to secure long-term housing.

• Paid training starting from day one.

• Opportunities for cross-skilling in phone, chat, and email support.

• Clear career advancement paths into mentor, trainer, and Quality Assurance roles.