Dutch-Speaking Customer Expert

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the primary contact for customers and partners through phone, chat, and email.

• Address after-sales inquiries including order status, product information, invoicing, and complaints.

• Utilize a variety of internal and external tools to deliver prompt and accurate solutions.

• Manage escalated cases and transform them into positive customer experiences.

• Advance into positions such as mentor, trainer, or Quality Assurance specialist.

⛳️ Requirements

• Native-level or C2 proficiency in Dutch.

• English proficiency at B2 level (for training purposes).

• Strong problem-solving abilities and a creative mindset.

• Previous experience in sales or a customer-facing role is advantageous, but not mandatory.

• No prior customer service experience is required.

🏝️ Benefits

• Productivity bonus of up to 15% of your gross salary, contingent on target achievement.

• €450 gross bonus awarded upon completion of training.

• €450 gross loyalty bonus after 12 months of service.

• Flight reimbursement available from any location within Europe.

• 21 days of hotel accommodation provided upon arrival.

• Access to free assistance from a housing agency for finding long-term accommodation.

• Paid training starting from day one.

• Opportunities for cross-skilling in phone, chat, and email support.

• Clear progression paths into mentor, trainer, and QA roles.