Dutch-speaking Customer Care Agent

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Act as the primary contact for Dutch-speaking merchants and business proprietors through chat, email, and phone communications.

• Take full responsibility for customer inquiries from initial contact to resolution.

• Assist customers in understanding their accounts and navigating myPOS products effectively.

• Communicate fluently in Dutch.

• Represent customer interests internally and work collaboratively with specialist teams, including Payments Operations and Account Verification.

• Clarify payment processes, fees, and account statuses in easily understandable terms.

• Relay customer insights and recurring trends to the broader team to enhance products and customer experience.

⛳️ Requirements

• Proficiency in Dutch and a strong command of English, both written and spoken.

• A minimum of 1–2 years of experience in a customer-facing position.

• Background in a call center, BPO, or customer support setting is a valuable asset.

• Capability to clarify technical or financial concepts in simple, approachable language.

• Maintain a calm and composed demeanor during busy or challenging situations.

• A genuine passion for assisting others.

• Comfort with using digital tools and systems.

• Strong attention to detail.

• Interest in fintech, payment solutions, or business technology.

• Experience with payment systems or POS solutions is a significant advantage.

• Flexibility to adapt in a fast-paced environment.

• CV submitted in English.

🏝️ Benefits

• Annual salary evaluations, opportunities for promotions, and performance-based bonuses.

• Access to myPOS Academy for skills enhancement and training.

• Unlimited enrollment in courses available on LinkedIn Learning.

• Annual personal training and development budget.

• Bonus for referring a friend.

• Team-building activities, social events, and networking opportunities on an international scale.

• Competitive compensation package.

• 25 days of paid annual leave, with an additional day accrued each year, up to a total of 30 days.

• Comprehensive "Luxury" health insurance package, covering dental and optical care.

• Monthly meal vouchers valued at 102.26 EUR.

• Fully funded Multisport card.

• Complimentary coffee, snacks, and beverages available in the office.

• Dynamic international team working in a high-tech environment.