DRP Service Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide general claims information to customer service representatives.

• Monitor trends and analyze feedback from both internal and external clients.

• Assist in the formulation of corrective and preventative measures.

• Engage in cross-functional team collaborations.

• Help in the collection and dissemination of customer and product surveys for both internal and external stakeholders.

• Oversee the workflow and task distribution for the team.

• Convey claims processes to claimants and clients via phone and written communication.

• Educate claimants regarding necessary documentation, timelines, payment details, and claim updates.

• Foster a culture of quality service within the customer service team.

• Serve as a liaison for customers and aid in the resolution of application processes and service-related issues.

• Maintain professional relationships with clients.

• Input verbal and written application details that comply with customer requirements.

• Route customer calls to the appropriate personnel.

• Contribute to client-centered performance goals and service benchmarks.

• Support the organization's quality assurance initiatives.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School diploma or GED is mandatory.

• An Associate degree from an accredited institution is preferred.

• A minimum of two (2) years of experience in a call center or customer service role, or a combination of education and experience that meets this requirement.

• Proficient customer service abilities.

• Exceptional verbal and written communication skills, including presentation proficiency.

• Proficient in PC usage, including Microsoft Office suite.

• Strong organizational capabilities.

• Excellent interpersonal skills.

• Capability to thrive in a team-oriented environment.

• Ability to meet or surpass performance expectations.

• Skillful in managing work-related stress and prioritizing multiple tasks simultaneously.

• Ability to adhere to deadlines.

• Proficient keyboarding skills.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations provided when applicable and appropriate.

• Equal Opportunity Employer.

• Drug-Free Workplace.