Drive Department Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee and enhance the operations of the Drive department.

• Strategically plan, train, organize, supervise, and lead the team on a daily basis.

• Supervise order placement, preparation, and delivery to customers.

• Guarantee exceptional customer service, effective customer relationship management, dispute resolution, and adherence to Group procedures.

• Track out-of-stock rates, dashboards, revenue, margins, quotas, and preparation times.

• Ensure the availability of products.

• Monitor substitution rates and maintain consistency in the e-commerce offerings.

• Report directly to the Store Director.

⛳️ Requirements

• A higher education qualification in business or commerce, equivalent to a two- or three-year post-secondary degree.

• A minimum of two years' experience in a Department Manager or Assistant Manager role.

• Excellent interpersonal skills with the ability to unite and inspire teams.

• Capability to establish trusting, close relationships with customers.

• Strong commercial acumen with the ability to provide valuable advice and insights.

🏝️ Benefits

• Our professional development programs will facilitate your rapid advancement.

• An inclusive work environment that promotes equal opportunities for everyone.