Documentation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the queue and follow up on MRO requests for donor documentation necessary to finalize test result types.

• Reach out to physicians, dentists, pharmacists, emergency rooms, and other healthcare professionals to confirm prescriptions, medications, or to request authorized medical record releases.

• Track status, respond to calls, return messages, and follow up until all necessary information is obtained and documentation is finalized.

• Input documentation into the MRO computer system and update the queue to confirm completed results.

• Notify the MRO of any unusual findings and discrepancies.

• Assess whether the medication or information provided aligns with the MRO request.

• Evaluate if the medication or information is metabolically accurate as a possible explanation for a positive test result.

• Release confirmed negative test results and defer outstanding positive tests to the MRO.

• Keep updated on medical procedures, drug-testing processes, and different drug classes.

• Uphold strict confidentiality and maintain a positive, professional demeanor when interacting with clients and business partners.

• Carry out other related duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Associate's Degree is preferred.

• Minimum of 1 year of relevant MRO experience, medical, or pharmacy experience is preferred.

• Intermediate proficiency in Microsoft Office Suite.

• Outstanding writing, editing, and proofreading abilities, with a keen attention to detail.

• Strong verbal and written communication skills.

• Capability to identify and promptly escalate issues.

• Must demonstrate initiative and reliability to work independently after training.

• Detail-oriented, organized, and capable of problem-solving.

• Availability to work Monday–Friday during the 10:00 am–6:30 pm EST schedule post-training.

• Ability to sit for up to 8 hours a day and occasionally walk, stand, and lift up to 15 lbs.

🏝️ Benefits

• Competitive pay.

• Continuous training through the internal learning and development team.

• Monthly appreciation events.

• Opportunities for career growth.

• Personal and Sick Paid Time Off.

• 401k with a highly competitive match.

• 11 Paid Holidays.

• Medical, Dental, and Vision coverage.

• Group Life Insurance.

• HSA/FSA options.

• Employee Assistance Program.

• Educational Assistance Program.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.