Document Production Workflow Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Receive and clarify client work requests while negotiating deadlines.

• Explore alternative solutions to deadline requests when necessary.

• Manage and prioritize multiple projects across the team effectively.

• Act as a key resource for document production, proofreading, and quality assurance inquiries.

• Detect and rectify errors in complex business documents.

• Identify formatting and compositional errors while ensuring citation formatting is accurate.

• Compare corrected proofs with markup to ensure quality assurance.

• Oversee compliance with formatting standards and proofreading protocols.

• Exemplify professional client-service expectations, ensuring deadlines and quality standards are achieved.

• Create and deliver ongoing training for both new and existing team members.

• Coordinate across shifts to ensure timely delivery of client work with the expected quality.

• Provide training for junior staff as needed.

• Communicate any job or deadline issues to managers and/or clients.

• Assist Leads, Supervisors, or Managers with administrative processes and systems.

• Ensure compliance with company conduct, attire, performance, and attendance policies.

• Offer recommendations for development goals, training, and performance expectations.

• Engage with clients in person, via phone, or electronically.

• Comply with Williams Lea, client-site, and equipment-use policies.

⛳️ Requirements

• Bachelor’s degree or equivalent experience may be accepted in lieu.

• Minimum of 3 years of prior office experience in proofreading, word processing, or document production.

• Proficient knowledge of the Microsoft Office suite, including Word, Excel, and PowerPoint.

• Capability to technically troubleshoot relevant business/client software.

• Advanced understanding of document production and/or proofreading procedures and widely accepted practices.

• Extensive familiarity with business terminology, document production, and/or proofing formats.

• Skillful and efficient use of reference resources.

• Strong attention to detail with a focus on accuracy and quality.

• Outstanding verbal and written communication, along with interpersonal skills.

• Ability to thrive in a fast-paced, deadline-oriented team environment.

• Good judgment, organizational skills, decision-making, problem-solving, and escalation capabilities.

• Ability to work both independently and as part of a team.

• Competence in handling sensitive and/or confidential documents and information.

• Ability to interact effectively with diverse backgrounds and multifunctional teams.

• Self-motivated with a positive, proactive attitude.

• Certification in MS Office Word, Excel, and PowerPoint is desirable.

• Must pass a pre-employment background check and drug screening.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching contributions.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts from employers/partners.

• Opportunities for overtime, shift differentials, call-in, and/or stand-by pay.