Document Production Associate

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Deliver word processing and/or document production services to clients.

• Employ logs and/or tracking software for managing document production tasks.

• Evaluate job requests to ensure proper execution throughout the task lifecycle.

• Execute document production, proofreading, intake, and workflow coordination functions as necessary.

• Edit, proofread, convert, create, transcribe, or complete document production requests following established procedures, standards, and formats.

• Operate required equipment, technology, software, and hardware effectively.

• Communicate with team members, supervisors, or clients regarding job or deadline issues.

• Adhere to contracted deadlines for client service delivery.

• Resolve basic software or hardware issues as they arise.

• Promote continuous service improvement and cultivate client relationships.

• Conduct quality assurance on work as requested.

• Comply with Williams Lea Tag and client policies.

• Utilize equipment and supplies in a cost-effective manner.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least one (1) year of experience in document production, ideally in a legal, banking, or large corporate setting.

• Proficient in MS Office software (Word, Excel, PowerPoint).

• Strong keyboarding and typing abilities.

• Familiarity with additional software programs for editing and/or document creation.

• Exceptional attention to detail.

• Capability to manage multiple projects concurrently.

• Good organizational skills.

• Ability to meet deadlines and complete projects promptly.

• Capacity to handle sensitive and/or confidential documents and information responsibly.

• Good judgment skills to make decisions aligned with business needs and policies.

• Strong problem-solving abilities, including knowing when to escalate issues to a supervisory level.

• Ability to maintain professionalism under tight deadlines.

• Capability to work both independently and collaboratively as part of a team.

• Ability to thrive in a fast-paced environment.

• Excellent verbal and written communication skills.

• Self-motivated with a positive attitude.

• Proven customer service skills.

• Willingness to work overtime as required.

• Professional attire is mandatory.

• Must be able to work seated for most of the time.

• Successful completion of a pre-employment background check and drug screening is required.

🏝️ Benefits

• Overtime pay.

• Shift differential pay.

• Call-in pay.

• Stand-by pay.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts from employer/partners.