Document Accessibility Remediation Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver user support for management information systems through phone assistance or on-site visits.

• Diagnose and resolve end-user issues.

• Engage in training sessions focused on PDF accessibility, document remediation practices, and organizational software tools.

• Utilize specialized software to detect and rectify accessibility problems in PDF documents.

• Examine assigned PDF files and carry out remediation in accordance with established protocols.

• Adjust tags, headings, lists, reading sequences, tables, links, images, and document attributes.

• Employ automated accessibility-checking tools and confirm the accuracy of completed work.

• Conduct basic manual quality assessments of remediated documents.

• Collaborate with the agency webmaster to upload accessible documents and substitute non-compliant documents.

• Work alongside the project supervisor to clarify inquiries and ascertain the handling of complex documents.

• Escalate documents or accessibility concerns that fall outside established procedures or necessitate advanced remediation.

• Adhere to documented workflows and implement established remediation standards.

• Maintain precise records of assigned documents, completed tasks, remediation statuses, and issues needing review.

• Organize and manage electronic files according to file-naming conventions, storage guidelines, and document-control procedures.

• Handle a substantial volume of documents while ensuring accuracy and meeting productivity standards.

• Integrate feedback from supervisors and quality reviews.

• Safeguard confidential or sensitive information in organizational documents.

• Execute related technical and project-support responsibilities as assigned.

⛳️ Requirements

• Basic understanding of computers, software applications, file management, and standard office technology.

• Proven ability to learn new software applications and technical processes.

• Exceptional attention to detail and skill in spotting errors or discrepancies.

• Capability to follow written procedures and detailed technical instructions.

• Competence in performing repetitive, detail-oriented computer tasks accurately and consistently.

• Strong organizational and time-management abilities.

• Capacity to manage multiple files and assignments while keeping accurate work records.

• Skill in effectively communicating questions, issues, and progress with a supervisor.

• Ability to work independently after receiving training while seeking guidance when necessary.

• Experience with Equidox PDF Remediation Software.

• Familiarity with Adobe Acrobat Pro or other PDF editing tools.

• Background in document processing, data entry, records management, quality assurance, or other high-volume production-related tasks.

• Understanding of digital accessibility principles, assistive technology, or accessibility standards.

• Candidates must reside in the Atlanta area.

• Access to high-speed internet.

• Capability to remotely connect to DCH systems via Weblink.

🏝️ Benefits

• High-speed internet access.

• Ability to remotely access DCH systems via Weblink.

• On-the-job training provided.

• Established procedures along with continuous guidance and oversight from the project supervisor.

• Remote work arrangement available.