District Installation Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the customer experience during installation and manage a team of associates throughout the post-sale job lifecycle.

• Ensure the successful implementation of Pre-Installation Inspection and Job Site Inspection protocols.

• Coordinate job movement activities, including scheduling, services, warranty programs, and job flow management.

• Liaise with customers to handle contract scope modifications, customer escalations, and job expense approvals.

• Perform audits of contracts and measurements, as well as conduct site visits.

• Enhance customer experience by adhering to installation process standards, making timely decisions, responding to customer care tickets, and ensuring service closures.

• Recruit, establish objectives for, train, and evaluate the performance of field installation associates.

• Utilize data, reporting, and related systems to achieve cycle time, customer satisfaction, reorder rate, and gross margin objectives.

• Foster relationships with store personnel and the Core Services team.

• Oversee job initiations, customer interactions, job flow tasks, service orders, and processing of service provider invoices.

• Report directly to the Branch Install Manager and supervise 2–5 direct reports.

⛳️ Requirements

• Must be at least 18 years of age.

• Must have legal authorization to work in the United States.

• Bachelor's degree or an equivalent in a relevant field of study.

• Minimum of 10 years of work experience.

• Experience in the construction/home improvement industry is preferred.

• Prior experience in managing residential home improvement installation projects is advantageous.

• Excellent time management and organizational abilities.

• Strong negotiation skills.

• Good business acumen.

• Effective problem-solving and multitasking capabilities.

• Collaborative leadership skills with a strong emphasis on partnerships.

• Requires occasional periods of continuous physical activity, including walking, standing, stooping, climbing, and lifting materials or equipment.

• Typically requires overnight travel 5% to 20% of the time.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings options with company matching.

• Paid time off and holiday pay.

• Opportunities for professional development and growth.

• Employee discounts on products and services.