Director/Sr. Director, Design – Reimbursement Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a subject matter expert in reimbursement assistance and patient affordability.

• Facilitate the effective design and cross-functional execution of newly established patient support programs.

• Provide support for the design and implementation of both new and ongoing programs across designated Mercalis services.

• Serve as the main point of contact for detailed client program design, collaborating with clients and internal stakeholders.

• Collect operational and IT requirements necessary for program scoping, pricing, and implementation.

• Lead client discussions to gather requirements for program design.

• Create design documentation in collaboration with clients, internal stakeholders, and vendors.

• Develop and assess recommended processes, systems, technology, and roles for proposed solutions.

• Submit work requests to the relevant service owners via the designated ticketing system.

• Consult with service and product owners regarding implementation deliverables and configuration.

• Collaborate with operations and IT teams to upgrade processes and systems for new client onboarding.

• Assist stakeholders responsible for delivering implementation outcomes.

• Distribute requirements to both internal and external stakeholders.

• Coordinate the evaluation of custom requirements.

• Work alongside project managers to ensure timely delivery of project milestones.

• Secure final approval and sign-off on program components.

• Conduct lessons learned sessions and generate recommendations and reports on outcomes of program design.

⛳️ Requirements

• Bachelor's degree or a minimum of 5 years of relevant industry experience in supporting, program managing, or operating patient support programs.

• 5 to 10 years of experience in reimbursement support or design roles related to patient support programs.

• Proven experience in project management, risk mitigation, execution, and program closure.

• Exceptional organizational skills to manage, prioritize, and execute multiple time-sensitive projects simultaneously.

• Capability to thrive in a fast-paced, dynamic environment and quickly adapt to changes.

• Ability to lead and guide both internal and external cross-functional teams, aligning resources toward a common objective.

• Business acumen to comprehend the value of Mercalis solutions while acting as the client advocate within the organization.

• Strong time management and multitasking abilities.

• Excellent written, verbal, listening, interpersonal, and communication skills.

• Proficiency in engaging with executives, managers, and subject matter experts.

• Skills in conflict resolution and the ability to communicate difficult messages to clients and internal teams.

• Flexibility in working hours.

• Willingness to travel up to 20% of the time.

• Ability to type at least 35 words per minute with a preferred accuracy of 97%.

• Successful completion of a background check and, depending on the position, a drug screening may be required.

🏝️ Benefits

• Medical, dental, and vision plans, including options eligible for HSA and FSA, with Valeris contributing to premium costs.

• Telehealth and Employee Assistance Program (EAP) services available.

• Company matching contributions for Health Savings Accounts.

• Complimentary Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with the option to buy Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting benefits.

• Paid Time Off (PTO) along with Sick Leave.

• Nine paid holidays plus two floating holidays each year.

• Opportunities for career advancement and personal as well as professional growth.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace with a mission-driven culture.

• Work that makes a meaningful impact.

• Flexible hours to accommodate project deliverables and program launches.

• Travel flexibility as required.