Director, Value Creation Support & Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with portfolio companies to identify opportunities, establish strategic priorities, and implement enhancements in AI adoption, process automation, workflow and knowledge optimization, organizational design, and inter-departmental workflows.

• Provide guidance to executives of portfolio companies, including CEOs, COOs, CCOs, CTOs, and other functional leaders.

• Develop and formalize best practices into products and playbooks for use by portfolio companies.

• Create and manage cross-portfolio initiatives to encourage widespread adoption of best practices.

• Formulate strategies for adopting emerging technologies and fostering operational innovation.

• Identify key use cases, suggest technology partners, and design scalable technology solutions.

• Collaborate with investment professionals on developing investment theses, modeling investments, and planning for value creation.

• Establish and maintain relationships with vendors and technology partners.

• Supervise the implementation of solutions and track measurable outcomes across portfolio companies.

⛳️ Requirements

• A genuine interest in understanding AI’s influence on service and support delivery.

• Over 10 years of experience in technology companies with increasing responsibilities, including team leadership.

• At least 3 years of operations experience in a high-growth enterprise SaaS company generating at least $300 million in annual revenue.

• Background in Services, Onboarding, or Customer Support is preferred.

• Minimum of 2 years of experience at a top consulting firm, investment bank, venture capital firm, or private equity firm.

• Preference for an enterprise SaaS focus.

• Proven track record leading transformational projects involving AI adoption, organizational design, and workflow automation or optimization, resulting in significant and measurable business impact.

• Demonstrated experience in utilizing AI tools such as LLM APIs, agents, or AI-native workflows.

• Experience collaborating closely with C-level executives.

• Strong analytical skills for data analysis at scale.

• Excellent organizational abilities and capacity to manage multiple projects and priorities effectively.

• Capability to navigate ambiguity and deliver outstanding results in a fast-paced, demanding environment.

• Ability to influence stakeholders at various seniority levels.

• Immediate availability for employment.

🏝️ Benefits

• Potential inclusion of an annual cash bonus.

• Possible inclusion of a comprehensive benefits package.