Director, Total Rewards Ops – Global Service Owner

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Develop and implement the global strategy along with a multi-year roadmap for the designated service portfolio.

• Define the vision for the service, its value proposition, operating model, and strategic priorities in alignment with the overall HR operating model.

• Function as the business owner, balancing customer value, employee experience, scalability, cost, and operational performance.

• Convert emerging business and HR requirements into new or improved service capabilities.

• Establish objectives, KPIs, success metrics, and governance structures for the service.

• Cultivate trusted relationships with HR leaders, COEs, stakeholders, and regional partners to grasp evolving needs.

• Promote enterprise-wide adoption and ensure consistent service experiences across various businesses, geographies, and functions.

• Address complex cross-functional issues and persuade senior stakeholders to align with service objectives.

• Broaden the service portfolio by identifying new markets, demographics, processes, and capabilities.

• Create the service catalog, develop business cases for enhancements, and outline strategies to overcome adoption barriers.

• Manage the financial and operational performance of the service, including demand, cost efficiency, service adoption, portfolio growth, addressable market, and opportunities for expanding the service catalog.

• Act as the primary strategic partner to HR leadership, Global Process Owners, business leaders, regional stakeholders, and People Services Operations.

⛳️ Requirements

• Bachelor's degree in Business, Human Resources, or a related field, or equivalent experience with a minimum of 14 years of relevant experience, or an advanced degree in a related field with at least 12 years of experience.

• Proven experience in leading enterprise-level or cross-functional HR initiatives.

• Background in HR operations or a related field, encompassing talent acquisition, pre-boarding, and onboarding.

• Proficiency in utilizing data and analytics to assess success, identify gaps, and promote continuous improvement.

• Experience in managing multi-year service roadmaps, portfolios, and growth strategies.

• Must possess authorization to work in the U.S. without the company’s immigration sponsorship now or in the future.

• MBA or Lean Six Sigma certification is preferred.

• Strong communication, facilitation, and stakeholder management skills are preferred.

• An analytical mindset with the capability to transform data into actionable insights is preferred.

• Ability to handle ambiguity, prioritize tasks effectively, and foster alignment in a matrixed environment is preferred.

• Security clearance is not necessary.

🏝️ Benefits

• Compensation, healthcare, wellness, retirement, and work/life benefits.

• Parental (including paternal) leave.

• Flexible work schedules.

• Achievement awards.

• Educational assistance.

• Child/adult backup care.

• Medical, dental, and vision insurance.

• Life insurance.

• Short-term disability.

• Long-term disability.

• 401(k) match.

• Flexible spending accounts.

• Employee assistance program.

• Employee Scholar Program.

• Paid time off.

• Holidays.

• Annual short-term and/or long-term incentive compensation programs (eligibility dependent on position and collective-bargaining coverage).