Director, Technology Strategy

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Report to the Senior Director/VP of Technology Strategy

• Collaborate with senior leaders, analysts, and managers on various projects

• Master company frameworks and develop a comprehensive understanding of the marketing technology stack

• Offer expertise, vendor insights, and industry best practices across digital technology components

• Align technology capability objectives with business needs and articulate their value

• Cultivate relationships and manage client expectations through meetings and discussions

• Oversee daily delivery operations and prepare materials using PowerPoint, Excel, and Lucidchart

• Facilitate discovery meetings with clients, partners, vendors, and subject matter experts; take notes, gather documentation, and identify follow-ups

• Generate industry-leading perspectives on customer experience technology

• Provide insights and recommendations on marketing-related technology use cases

• Lead consulting engagements, craft narratives, and suggest applications of information and technology across various channels and media

• Supervise consulting analysts, guide the development of work products, coach storytelling abilities, and educate on technology capabilities

• Utilize existing frameworks and compile relevant assets and materials

• Manage internal projects aimed at enhancing team offerings and capabilities

• Present new consulting engagements to leadership for evaluation

• Create materials that illustrate how CX technology components enhance evolved customer experiences

• Assist in business development opportunities as a technology strategy subject matter expert or identify potential opportunities within current client relationships

⛳️ Requirements

• Over 10 years of experience in consulting within technology or marketing OR over 10 years of experience in a digital agency managing marketing technology in a specific domain

• Advanced knowledge of Customer Relationship Marketing (CRM) technical concepts and customer experience technology, including loyalty, service, commerce, content, analytics, and cloud technologies

• Expert-level knowledge in one or more specific capabilities related to relational databases, customer data integration, analytic modeling, campaign management, content management, commerce, loyalty, messaging, service, and business intelligence systems

• Proven experience in managing teams and leading a diverse group of individuals

• High proficiency in Excel, PowerPoint, Lucidchart, Miro, and Visio

• Bachelor’s degree from an accredited college or university

• Willingness to travel for client engagements up to 25%

• In-depth understanding of technology ecosystems and their implementation for marketing/business teams, including Email Service Platforms, CDPs, Digital Asset Managers, Data Lakes, or ID Resolution technology

• Knowledge of significant implementation requirements, technology issues addressed, and vendor differentiators

• Experience leading consulting projects for clients and delivering presentations and reports

• Demonstrated capacity for testing, expanding, and refining personal knowledge to enhance existing skills

• Eagerness to comprehend client systems and challenges to provide insightful and tailored recommendations specific to the client

🏝️ Benefits

• Medical, vision, and dental insurance

• Life insurance

• Short-term and long-term disability insurance

• 401k

• Flexible paid time off

• At least 15 paid holidays annually

• Paid sick and safe leave

• Paid parental leave

• Employee leave benefits in accordance with applicable state and local laws, including Colorado Healthy Families and Workplaces Act leave