Director, Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic guidance across various technology functions, including software engineering, platform system development, information security, enterprise architecture, infrastructure, and PMO/program or project management.

• Establish direction for addressing strategic business and technology challenges.

• Align technical infrastructure, architecture, application systems, and relevant business processes with enterprise and GTS strategies.

• Ensure effective functioning and cohesive implementation across teams.

• Act as a strategic resource for complex business and technology problem-solving and direction setting.

• Manage relationships with peers, executive stakeholders, and team members.

• Plan annual, multi-year, and program-level initiatives in collaboration with business stakeholders.

• Prepare, deliver, and utilize technical vision, strategy, and enterprise roadmaps.

• Engage teams, peers, business stakeholders, and industry experts in innovation and strategic discussions.

• Drive strategic or transformational change within the functional area and business.

• Identify and lead the adoption of industry best practices.

• Participate in Global Technology Solutions enterprise-level planning and strategy formulation.

• Actively manage functional and business-level risks.

• Monitor the performance of direct reports, providing coaching, counseling, conducting performance reviews, and recommending salary increases.

• Identify and prioritize training needs.

• Maintain effective communication across technical functional areas and externally.

• Prepare and monitor Key Job Activities (KJAs) for direct reports.

• Participate in departmental budget development and oversee expenses.

• Monitor turnover, productivity, staffing, and overall performance.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent experience.

• A minimum of 2 additional years of experience relevant to the functional area.

• At least 6 years of management experience with responsibilities for hiring, training, assigning work, and overseeing the performance of direct reports.

• Broad technology expertise, business acumen, and leadership capabilities.

• Extensive knowledge of technology relevant to the functional areas of responsibility, preferably in a healthcare setting.

• Comprehensive understanding of business systems and processes, especially industry best practices.

• Proven skills in leveraging technology to meet business objectives.

• Strong capabilities in strategic planning.

• Excellent verbal and written communication skills.

• Ability to consistently exercise discretion and independent judgment.

• For remote positions, high engagement in virtual settings, including maintaining camera presence during meetings.

• Advanced knowledge of the Salesforce ecosystem, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and related platform capabilities.

• Experience in defining Salesforce platform strategy, governance frameworks, Center of Excellence operating models, prioritization, standards, and multi-year roadmap planning.

• Understanding of Salesforce architecture, application lifecycle management, SDLC, release management, and platform modernization.

• Experience managing complex multi-org, multi-cloud Salesforce environments.

• Profound understanding of MuleSoft and API-led integration architecture.

• Experience integrating Salesforce with enterprise applications, customer platforms, analytics solutions, and identity management services.

• Experience leading DevOps practices using Copado, Gearset, Salesforce DevOps Center, GitHub, or equivalent CI/CD platforms.

• Experience in defining enterprise AI strategies within CRM platforms, including Salesforce Agentforce, Einstein, generative AI, and agentic AI.

• Understanding of AI governance, intelligent automation, and responsible AI adoption.

• Experience with Salesforce Data Cloud (Data 360), including customer data strategy, identity resolution, audience segmentation, data quality, governance, and the activation of unified customer profiles.

• Knowledge of Salesforce security architecture, Salesforce Shield, compliance controls, data governance, audit requirements, and platform resiliency in regulated environments, including SOX, HIPAA, and privacy standards.

• Must adhere to VSP Vision Information Security and Privacy Policies.

• VSP Vision conducts pre-employment substance abuse testing.

🏝️ Benefits

• Eligible bonuses and commissions may be part of the compensation package.

• VSP Vision benefits are referenced in the posting (specific benefits not listed).