Director, Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a portfolio of enterprise bank and credit union accounts, managing strategy, relationships, renewals, and growth.

• Act as a trusted advisor to C-suite and SVP stakeholders, including CEOs, CFOs, and Chief Digital Officers.

• Drive significant customer outcomes, focusing on digital deposit growth, account openings, operational efficiency, and product adoption.

• Facilitate renewal, extension, and expansion discussions that contribute to Narmi's revenue growth.

• Monitor Net Retention Revenue, NPS, and feature utilization.

• Work in collaboration with Product and Engineering teams to convert customer feedback into actionable product specifications.

• Leverage product data to pinpoint risks, identify growth opportunities, and suggest appropriate actions.

• Collaborate with Technical Account Managers for day-to-day account management tasks.

• Hold commercial responsibility for net retention, expansion, and overall customer satisfaction.

⛳️ Requirements

• Over 7 years of experience managing customer relationships, retention, and revenue outcomes within a high-growth setting (B2B SaaS, fintech, marketplace, or similar).

• Demonstrated history of promotions within previous employers.

• Proven experience in scaling initiatives from the ground up, such as teams, processes, business portfolios, or entire functions.

• Experience in managing and developing personnel, including conducting difficult conversations when necessary.

• Strong cross-functional instincts, particularly in conjunction with Product and Engineering teams.

• Comfortable engaging in both C-suite strategic discussions and detailed operational dialogues.

• Excellent organizational skills with the capability to manage multiple priorities effectively.

• Proficient in data analysis.

• Previous experience in financial institutions or regulated sectors is advantageous but not mandatory.

🏝️ Benefits

• Equity option grant.

• Performance-based cash bonuses.

• Equity bonuses.

• Annual variable compensation plan.

• Comprehensive benefits package.