Director, Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the expansion of ASAPP’s business within a national territory as an independent contributor.

• Enhance relationships with current customers while acquiring new clients.

• Function as a trusted advisor, guiding customers on the contact center sector, industry-specific AI and ML implementation, and business optimization utilizing ASAPP.

• Serve as an internal liaison for customers, advocating for improvements in products and processes.

• Develop innovative strategies to engage customers and create additional value.

• Formulate and implement thorough account management strategies based on personalized research and targeted value hypotheses.

• Collaborate with customers and channel partners to promote ASAPP and boost market acceptance.

• Manage key projects throughout the customer lifecycle, including messaging, commercial positioning, time to value, and enhanced operations.

• Achieve or surpass quarterly and annual booking objectives.

• Provide consistent and accurate forecasting.

• Foster communication and teamwork among colleagues to secure business and maximize opportunities.

• Work cross-functionally with Marketing, Product, and Engineering teams to enhance customer experience and business results.

⛳️ Requirements

• Over 10 years of experience in selling enterprise SaaS.

• More than 5 years of experience in selling enterprise SaaS specifically within the Customer Experience and/or Contact Center sectors.

• Strong curiosity with a focus on consultative, solution-driven sales approaches.

• A passion for assisting customers in achieving transformative business outcomes and value.

• A solid understanding of the Customer Service/Experience industry.

• Technical expertise in advanced software technologies, such as AI.

• Proficiency in navigating complex organizations at all levels, including the C-suite, IT, and key decision-makers.

• Capability to identify and empower an internal champion.

• Skills in conducting research, asking pertinent questions, listening attentively, and guiding customers toward effective solutions.

• Understanding of which resources to leverage and how to utilize the full potential of the business and its assets.

🏝️ Benefits

• Competitive salary with stock options.

• Comprehensive medical, vision, and dental coverage.

• 401k matching program.

• Stipend for fitness and wellness activities.

• Mobile phone reimbursement.

• Mental health benefits.

• Professional development and learning stipend.

• Parental leave policy, inclusive of adoptive and foster parents.

• Three weeks of paid time off (increasing with tenure) along with unlimited sick leave.