Director, Service Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all operational facets of contract execution and manage a portfolio of business.

• Provide leadership and senior management to contract teams within a designated market area.

• Ensure both customer satisfaction and the growth and development of employees.

• Meet annual revenue growth targets by promoting company capabilities, expanding current engagements, developing capture pipelines, and overseeing proposal initiatives.

• Formulate and execute internal and external business development, marketing, and financial strategies.

• Engage in capture and proposal activities to boost revenue and profitability.

• Offer technical support and guidance to operations supervisors and their teams.

• Guarantee high standards of customer service on all existing contracts.

• Provide administrative assistance ensuring compliance with regulations, policies, and procedures.

• Manage operations, enhance business processes, and mitigate risks.

• Establish management policies, procedures, workflows, training programs, team objectives, budgets, and spending controls.

• Analyze and report on operational performance metrics.

• Collaborate with Human Resources to coordinate performance feedback, improvement plans, promotions, and terminations.

• Meet contract labor needs in partnership with Talent Acquisition.

• Develop opportunity pipelines, capture strategies, proposal backlogs, and business development plans.

• Engage in public speaking and serve as a thought leader in the industry.

• Create succession plans and enhance staff operations and business development capabilities.

• Foster customer-centric interactions across departments.

• Consult with leadership in Pricing, Project Control, Finance, Human Resources, and Contracts.

• Conduct monthly meetings with operations teams to ensure alignment and progress.

• Contribute to organizational strategic planning and execution efforts.

• Aid in business development activities, technical interviews, technical documentation, proposal writing, and color reviews of proposals.

⛳️ Requirements

• Must be a U.S. citizen.

• Must hold a current security clearance at the necessary level or be eligible to obtain one.

• Bachelor’s or master’s degree required.

• 5-7 years of experience in project/program management overseeing Systems Engineering/Acquisition programs.

• Experience in managing Navy programs is essential.

• Ability to manage profit and loss as well as drive organic business development.

• Proven excellence in written and verbal communication along with strong organizational skills.

• Demonstrated capability to independently prioritize, organize tasks, monitor assignments, and ensure completion of work.

• In-depth knowledge of Microsoft Office Suite, particularly MS Word, PowerPoint, Outlook, Office 365, and SharePoint.

• Flexibility to work remotely when necessary and/or approved.

• Must be comfortable with extended periods of sitting at a desk and working on a computer.

• Capable of lifting up to 10-15 pounds at a time.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings plans with company matching.

• Opportunities for professional development and training.

• Work-life balance initiatives and flexible scheduling options.