Director, Revenue Ops – Business Intelligence

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the company's revenue operations and business intelligence framework, focusing on B2C and B2B revenue performance, forecasts, pipelines, funnels, and commercial drivers.

• Develop and govern forecasting methodologies, commercial KPIs, reporting standards, and performance metrics.

• Create and maintain executive dashboards, leadership scorecards, portfolio reporting, and regular business reviews.

• Analyze performance across product lines, brands, customer segments, learner lifecycles, retention, pricing, packaging, and enterprise accounts.

• Convert complex business and performance data into actionable insights and recommendations for executive leadership.

• Establish cross-functional frameworks for measuring business performance, including common KPIs, scorecards, analytical views, and performance reporting.

• Manage business-side data, reporting, KPIs, and analytics governance for sales CRM and BI systems.

• Collaborate with functional owners and the CTO organization on workflow requirements, reporting integrations, analytics infrastructure, system enhancements, and technical solutions.

• Enhance reporting, optimize business processes, and minimize manual tasks through automation and analytics.

• Identify and assess opportunities for AI and automation, develop business cases, assist in prioritization, and evaluate ROI.

• Deliver performance measurement, dashboards, and analytical reporting for strategic initiatives, acquisitions, and post-acquisition assessments.

• Work alongside Product, Marketing, Sales, Operations, Finance, PMO, and Technology leaders.

• Function as a highly strategic individual contributor without supervisory responsibilities.

⛳️ Requirements

• Profound understanding of revenue operations, business intelligence, forecasting, commercial analytics, and performance management.

• Proven ability to create executive dashboards, scorecards, KPIs, forecasts, and regular business reporting.

• Strong analytical skills and financial acumen.

• Experience with CRM, business intelligence, analytics, and reporting platforms.

• Capability to set reporting standards, define KPIs, and establish data governance practices and operating procedures.

• Excellent written and verbal communication skills, including the ability to present complex information to executive audiences.

• Skill in influencing and collaborating across functions without direct authority.

• Strong organizational abilities and capacity to manage multiple priorities in a dynamic, remote business environment.

• Bachelor's degree or equivalent experience is required.

• At least 8 years of experience in revenue operations, business intelligence, commercial analytics, strategy and operations, or a related field.

• Minimum of 3 years of progressively responsible experience leading executive reporting, forecasting, KPI development, or performance initiatives.

• Experience collaborating with senior leaders in Sales, Marketing/Growth, Product, Finance, Operations, and Technology.

• Preferred: experience in private equity-backed, high-growth, multi-brand, SaaS, education, healthcare, or professional services sectors.

• Preferred: experience supporting multiple product lines, brands, business units, or customer segments.

• Preferred: experience in acquisition reporting, post-acquisition performance evaluation, or portfolio integration.

• Preferred: experience in evaluating or implementing AI-enabled workflows, automation, or advanced analytics.

• An MBA, master's degree, or advanced training in analytics is preferred but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance packages.

• Flexible work arrangements, including remote work options.

• Opportunities for professional development and continuous learning.

• Collaborative work environment with a focus on innovation and growth.