Director, Program Management – Patient Access HUB Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary strategic contact for designated HUB program(s)

• Oversee daily program operations and manage supervisory teams

• Administer programs in alignment with the scope of work, standard operating procedures, and contracted budgets across multiple sites

• Directly supervise staff and coordinate the activities of business, technical, or production support teams

• Track and monitor program statistics and performance metrics

• Address complex cases and resolve client-related issues

• Lead the analysis and creation of client reports and other deliverables

• Present program updates and information to both internal and external stakeholders

• Collaborate with management to analyze operations and program efficiency

• Coordinate with operational departments to investigate and resolve client issues

• Mentor and support other managers

• Contribute to strategic and business planning, project initiatives, and operational recommendations

• Assist in the development and tracking of budgets

• Engage in the interview process, employee evaluations, and training

• Enhance supervisory skills and guide supervisory staff in performance management and corrective disciplinary actions

• Foster relationships with professional organizations and medical societies

• Participate in initiatives for business growth

• Manage budgets, expenditures, and staffing levels

• Communicate program status and forecasts to clients

• Travel 30–40% for relevant meetings and conferences

• Carry out other assigned duties

• Supervise 2–10 direct reports and over 20 indirect reports

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience

• 10–14 years of relevant experience, or 8–12 years with a Master’s degree

• Proficient PC skills, including Microsoft Office and internet proficiency

• Strong verbal and written communication abilities, along with presentation skills

• Excellent analytical and problem-solving capabilities

• A strong commitment to client satisfaction and retention results within the business

• Ability to collaborate cross-functionally to proactively communicate and resolve issues with urgency

• Highly developed written communication and documentation skills for creating project educational materials, program-specific procedures, product tools, and other service-related collateral

• Networking and client engagement skills to develop and manage relationships

• Ability to analyze data and identify trends

• Competence in organizing people and systems to achieve objectives

• Capacity to influence and inspire team members

• Willingness to travel 30–40% and attend relevant meetings and conferences as necessary

🏝️ Benefits

• Remote work opportunities

• Competitive salary packages

• Opportunities for career advancement

• 401K plan with company matching*

• Tuition reimbursement options

• Flexible working environment

• Discretionary paid time off (PTO)

• Paid holidays

• Employee assistance programs

• Comprehensive medical, dental, and vision coverage

• Health Savings Account/Flexible Spending Account

• Telemedicine services (virtual doctor appointments)

• Wellness programs

• Adoption assistance programs

• Short-term disability coverage

• Long-term disability coverage

• Life insurance options

• Employee discount programs