Director, Program Management – Patient Access HUB Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary strategic contact for designated HUB program(s).

• Oversee daily program activities and manage teams across multiple locations.

• Administer programs in accordance with the scope of work, established operating procedures, and budgetary constraints.

• Track program statistics and key performance metrics.

• Address complex cases and client-related challenges.

• Lead the analysis and preparation of client reports and various deliverables.

• Present program details to both internal and external stakeholders.

• Evaluate program operations and efficiency in collaboration with management.

• Coordinate with operational departments to investigate and resolve client concerns.

• Mentor fellow Managers.

• Contribute to strategic and business planning, identify initiatives and operational challenges, coordinate research, and formulate recommendations.

• Assist in the development and monitoring of budgets.

• Engage in processes such as interviewing, employee performance evaluations, and training.

• Enhance supervisory skills and guide supervisory staff on performance management and corrective actions.

• Build and maintain relationships with professional organizations and medical societies.

• Participate in initiatives aimed at business growth.

• Manage budgets and oversee staffing levels.

• Communicate program status and forecasts to clients.

• Travel 30–40% for related meetings and conferences.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience.

• 10–14 years of relevant experience, or 8–12 years of experience with a Master’s degree.

• Proficient in PC applications, including Microsoft Office and internet usage.

• Exceptional verbal and written communication and presentation abilities.

• Strong analytical and problem-solving capabilities.

• A keen focus on client satisfaction and retention within the business portfolio.

• Capacity to collaborate across functions for proactive communication and urgent issue resolution.

• Highly developed written communication skills for creating educational materials, program-specific procedures, product tools, and other service-related documents.

• Networking and client engagement skills to foster and manage relationships.

• Ability to analyze data and identify trends.

• Proficient in organizing people and systems to meet objectives.

• Ability to influence and inspire team members.

• Willingness to travel 30–40% and attend relevant meetings/conferences as necessary.

• Supervisory experience managing between 2–10 direct reports and over 20 indirect reports.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K with company matching.*

• Tuition reimbursement programs.

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness program initiatives.

• Adoption assistance programs.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Discount programs.