Director, Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Successfully deliver Professional Services to a range of HealthEdge clients.

• Collaborate with Account Executives to formulate long-term account strategies and project pipelines.

• Assess the needs of potential customers and create pre-sales implementation proposals in conjunction with Sales.

• Estimate and propose solutions utilizing expert resources within Professional Services.

• Maintain the pipeline of upcoming projects while re-forecasting resource needs and revenue.

• Assist in the creation and negotiation of Statements of Work.

• Lead and support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads.

• Oversee project health metrics, including schedules, margins, utilization, and alignment with customer and HealthEdge objectives.

• Identify and mitigate risks at both project and organizational levels.

• Align expectations and processes with the senior leadership of HealthEdge and the customer.

• Promote adherence to and enhancement of internal and external best practices.

• Monitor customer satisfaction and enhance HealthEdge’s Professional Services offerings.

• Track client and portfolio-level profit and loss in collaboration with the Professional Services PMO and Finance.

• Manage customer relationships to ensure an appropriate level of profitability.

• Serve as an escalation point for complex or critical customer issues.

• Prioritize HealthEdge deliverables across clients alongside peers and the Account Management team.

• Carry out responsibilities in accordance with HealthEdge policies and procedures, including handling of PHI and PII.

⛳️ Requirements

• Bachelor’s degree.

• Over 5 years of experience with direct responsibility for a consulting practice or managing a portfolio of accounts in a Professional Services organization.

• More than 5 years of experience in the healthcare insurance, healthcare technology, or related industries.

• At least 10 years of consulting and project management experience.

• Strong analytical and problem-solving capabilities.

• Skilled in negotiating solutions for complex issues.

• Proficient in managing and negotiating conflicts.

• Exceptional verbal and written communication abilities.

• Proven success in interacting with individuals at all levels, including C Suite executives.

• Ability to influence stakeholders in a matrixed environment.

• Adaptable to changing priorities.

• Self-motivated, proactive, and capable of thriving under pressure in a fast-paced, results-driven setting.

• Capacity to challenge the status quo to enhance processes and offerings.

• Competence in evaluating and negotiating Statements of Work.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Ability to work across various time zones.

• Candidates may need to undergo a pre-employment criminal background check.

🏝️ Benefits

• Remote work environment.

• Hybrid or remote work options.

• Travel may be required based on company needs.

• Reasonable accommodations available for individuals with disabilities.

• Equal opportunity employer dedicated to workforce diversity.