Director – Program Excellence

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Spearhead the design and execution of scalable operating models to enhance growth and operational efficiency.

• Propel continuous improvement initiatives throughout client programs utilizing data and analytics.

• Collaborate with business leaders to prioritize and implement strategic initiatives.

• Manage capacity planning, resource allocation, and performance optimization across delivery teams.

• Establish and monitor KPIs and SLAs to guarantee operational excellence.

• Steer change management efforts and facilitate the adoption of new processes, tools, and technologies.

• Provide advisory support to internal and external stakeholders through structured data analysis.

• Lead and mentor operations and program managers.

• Serve as an escalation point for operational challenges.

• Work in conjunction with solution design and client services to deliver tailored recruitment solutions.

• Advocate for process, documentation, and service delivery standardization across accounts.

• Represent operations in cross-functional leadership forums and engage in enterprise-wide initiatives.

• Offer guidance, perform performance reviews, and support the professional development of Managers and/or individual contributors.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree is required; post-graduate degree is preferred.

• Over 5 years of experience in talent solutions or project management.

• At least 5 years of experience in talent solutions, operations, or program management.

• Experience in managing executive stakeholders.

• Demonstrated success in leading large-scale operational initiatives and overseeing cross-functional teams.

• Familiarity with recruitment technologies (e.g., ATS, CRM) and data analytics tools.

• Strong foundation in continuous process improvement methodologies (e.g., Lean, Six Sigma).

• Strategic thinker with robust analytical and problem-solving capabilities.

• Exceptional communication and stakeholder management skills.

• Capability to manage multiple projects concurrently in a dynamic environment.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Visio).

• Proficient in the English language.

• Candidates must reside in the United States.

🏝️ Benefits

• Option for remote work.

• Full-time position (40 hours per week).