Director, Professional Services – Security

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Direct teams providing Cyber and Physical Security Professional Services to meet financial, utilization, revenue, retention, mobility, customer satisfaction, and delivery excellence objectives.

• Ensure that professional services function at optimal levels and are in alignment with market requirements.

• Foster relationships with key customer decision-makers, including CISOs, Security Directors, and Managers.

• Lead customer sales discussions, establish service pricing, and formulate sales and customer strategies for service opportunities.

• Inform sales teams and customers about the offerings and capabilities of CDW Security practice services.

• Conduct in-person customer loyalty meetings (QBRs) for top-tier service clients.

• Develop relationships with internal stakeholders, vendor partners, and OEM representatives.

• Review and authorize pricing, scopes of work, and contracts for significant or strategic projects.

• Supervise strategic customer engagements and initiatives.

• Promote continuous improvement and apply insights gained to future projects.

• Manage Senior Managers responsible for Security domain professional services functions, including Project Management.

• Mentor and develop management teams and colleagues; offer performance feedback.

• Recruit and retain professional services staff while monitoring employee satisfaction.

• Establish and manage employee budgets and oversee compensation processes.

• Lead operational planning, capacity planning, staffing, skills readiness, budgets, financial performance, and monthly forecasting.

• Collaborate on recruitment, onboarding, training, internal projects, and the necessary resources and tools.

• Broaden the services portfolio and define and introduce new service offerings.

• Identify skill needs and enhance capabilities either internally or through partnerships.

• Implement methodologies for launching new products and plan staffing for emerging technologies.

• Collaborate with Sales, Solutions, Finance, Legal, Operations, and other departments to drive new offerings and stimulate customer demand.

• Advocate for CDW’s vision of becoming an AI-fluent organization.

⛳️ Requirements

• Experience and skill set aligned with the specified pay range.

• Capability to lead Security Cyber & Physical Professional Services teams.

• Ability to manage Senior Managers and professional services operations, including Project Management.

• Proficiency in managing financial performance, budgets, forecasts, utilization, revenue, and profitability objectives.

• Expertise in developing service offerings, capabilities, partnerships, and team skills.

• Competence in performing capacity and organizational resource planning.

• Ability to collaborate with Sales, Presales, Solutions, PPM, Marketing, Finance, Contracting, EBO, RevOps, Executive, Legal, Coworker Services, Talent Acquisition, Managed Services, AXIS, and partner services.

• Comfort with exploring AI to enhance strategy, decision-making, and team performance.

• Skill in recruiting, retaining, coaching, and developing professional services colleagues.

• Ability to implement operational best practices, automation, and delivery methodologies.

🏝️ Benefits

• Annual bonus target of 25% subject to the terms and conditions of the plan.

• Benefits offered; details available at https://cdw.benefit-info.com/.

• Coworker compensation processes, including bonuses and salary administration.

• Lab equipment and software provided as needed for professional services success.

• Professional and technical development through coaching and training.

• Opportunities for AI learning and capability-building.

• Equitable, transparent, and respectful hiring process.