Director – Product Management, LATAM

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute a product strategy, roadmap, timeline, and requirements for the LATAM region.

• Ensure alignment of product initiatives with consumer satisfaction objectives, business results, CSAT/NPS impacts, and consistent portfolio delivery.

• Influence how LillyDirect evolves to support messaging-first engagement and LATAM-specific payment methods.

• Represent the product team with humility and integrity across various functions including business, operations, engineering, design, and third-party vendors.

• Serve as a strategic product partner to LATAM market and operations leaders.

• Convert collective goals into a clear product vision and actionable strategy.

• Collaborate with design and engineering teams to develop scalable, consumer-focused solutions.

• Assess new technologies and third-party solutions, including pharmacy chains, distributors, and payment partners.

• Advocate for the consumer perspective by utilizing CSAT trends and qualitative research.

• Comprehend the end-to-end consumer journeys in LATAM across various platforms: desktop, mobile web, app, chat, messaging, email, and phone.

• Promote accessible and seamless user experiences while enhancing first-contact resolution through data-driven insights.

• Work alongside engineering leadership on architectural trade-offs.

• Set technical standards and develop scalable, modular solutions.

• Leverage knowledge of national-ID identity and eligibility processes, instant payment and voucher payment methods, and health data privacy regulations.

• Establish and nurture relationships with stakeholders.

• Act as the internal subject matter expert on LATAM e-commerce and direct-to-consumer product practices.

• Present LillyDirect's LATAM product vision in industry forums and contribute to thought leadership in customer experience.

⛳️ Requirements

• Bachelor's degree.

• Over 10 years of experience in product management.

• Proven track record of leading and managing consumer product portfolios in a high-growth e-commerce or direct-to-consumer environment.

• Significant experience collaborating with engineering teams.

• Experience in evaluating third-party solutions and interacting with external vendors.

• Must be authorized to work in the United States on a full-time basis.

• At least 5 years of product management experience with a focus on shipping products in LATAM markets.

• Experience in launching or managing digital health or pharmacy products in LATAM.

• Familiarity with health regulations in markets that feature both public and private supplementary health systems.

• Knowledge of major pharmacy chains and distributors, as well as WhatsApp-first customer engagement strategies.

• Proven ability to drive measurable outcomes in an e-commerce context.

• Strong understanding of user experience principles and human-centered design.

• Background in managing consumer experiences for web and mobile applications.

• Experience with modular platform design and shared services architecture within e-commerce ecosystems.

• Exceptional communication and influencing skills, including experience engaging with C-level executives and care operations leaders.

• Resilience and determination in managing uncertainty, overcoming challenges, and facilitating progress in dynamic, fast-paced e-commerce settings.

• Outstanding leadership and critical thinking capabilities, coupled with strong business judgment and consumer empathy.

• Must not require employer sponsorship or support for work authorization or visas, including F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

🏝️ Benefits

• Company bonus, partially based on both company and individual performance.

• Company-sponsored 401(k) plan.

• Pension plan.

• Vacation benefits.

• Comprehensive medical benefits.

• Dental benefits.

• Vision benefits.

• Prescription drug benefits.

• Flexible benefits options, including healthcare and/or dependent day care flexible spending accounts.

• Life insurance and death benefits.

• Various time off and leave of absence benefits.

• Well-being benefits, including an employee assistance program, fitness benefits, and opportunities for employee clubs and activities.

• Remote-eligible work arrangement.

• Occasional travel to company hubs for team planning and significant events.