Director – Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute the EMEA product strategy, roadmap, timeline, and specifications.

• Align product initiatives with goals for consumer satisfaction, business results, CSAT/NPS impact, and portfolio delivery.

• Act as the representative for the product team and integrate insights into future strategies.

• Determine how LillyDirect adapts to markets where private prescribing and online pharmacy models coexist with a national health service.

• Cultivate a collaborative, team-oriented product culture.

• Collaborate with business and operations partners, engineering, design, and external vendors.

• Convert consumer operations objectives into a product vision and actionable strategies.

• Work together with design and engineering on scalable, consumer-focused solutions.

• Assess online pharmacy, telehealth, and health-system partner technologies and solutions.

• Advocate for consumer feedback, CSAT trends, and qualitative research in setting product priorities.

• Comprehend end-to-end consumer journeys across desktop, mobile web, app, chat, email, and phone channels.

• Promote UX quality and accessibility while minimizing consumer friction through data-driven insights.

• Collaborate with engineering leadership on architectural decisions and establish technical standards.

• Ensure scalable and modular solutions that facilitate product expansion.

• Utilize knowledge of health-data privacy regulations, open banking, and national health app ecosystems.

• Build strong relationships with stakeholders and act as an internal subject matter expert on consumer product best practices.

• Represent LillyDirect's consumer product vision at industry forums and contribute to thought leadership in customer experience.

⛳️ Requirements

• Bachelor's degree.

• Over 10 years of product management experience.

• Proven experience in leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company.

• Extensive background in collaborating with engineering teams.

• Experience in evaluating third-party solutions and working with external vendors.

• Authorized to work full-time in the United States.

• At least 5 years of product management experience delivering products within EMEA markets.

• Demonstrated success in driving measurable impact in an e-commerce environment.

• Experience launching or managing digital health products in EMEA, particularly within a publicly funded, multi-payer healthcare system.

• Working knowledge of national-level medicines regulation, health technology assessment, and pharmaceutical industry codes of practice.

• Familiarity with regional health authorities, primary care, and prescribing and referral pathways within a national health service.

• Experience with nationally regulated online pharmacy and private prescribing frameworks.

• Profound understanding of user experience principles and human-centered design.

• Background in managing consumer experiences on web and mobile applications.

• Exceptional leadership and critical thinking abilities, with strong business insight and consumer empathy.

• No work authorization or visa sponsorship available.

🏝️ Benefits

• Company bonus based partially on individual and company performance.

• Company-sponsored 401(k).

• Pension plan.

• Vacation benefits.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Healthcare and/or dependent day care flexible spending accounts.

• Life insurance and death benefits.

• Time off and leave of absence benefits.

• Well-being benefits, including employee assistance programs, fitness benefits, and employee clubs and activities.

• Remote-eligible work arrangements.

• Occasional travel to company hubs for team planning and key events.