Director, Product Management – Hardware

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee the Hardware Product Management division.

• Manage the Drive-Thru product portfolio, encompassing both current and future solutions.

• Establish product vision, strategy, roadmap, and assess business performance.

• Implement long-term growth strategies for next-generation Drive-Thru solutions and their supporting ecosystems.

• Direct portfolio planning across various hardware product lines.

• Leverage AI tools to compile customer and market insights, enhancing portfolio decision-making.

• Guide market research, competitive analysis, customer engagement, and product positioning.

• Convert customer challenges and market opportunities into product specifications and commercial strategies.

• Track product performance and enhance adoption, customer satisfaction, profitability, and market share.

• Lead, mentor, and nurture the Hardware Product Management team.

• Develop scalable product management processes, tools, and industry best practices.

• Formulate career development plans and succession strategies.

• Collaborate with Engineering and Project Management on hardware and software-enabled solutions.

• Oversee end-to-end product lifecycle management from conception through launch and maintenance.

• Engage in go-to-market planning and launch readiness.

• Take ownership of revenue, margin, adoption, and customer satisfaction metrics.

• Create forecasts and investment recommendations for executive leadership.

• Identify revenue growth opportunities via new products, services, and expansion into adjacent markets.

• Act as the primary accountable leader for Hardware Product Management and a member of the Hardware Leadership Team.

⛳️ Requirements

• Bachelor's degree in Business, Engineering, Computer Science, or a related discipline.

• Over 10 years of experience in Product Management.

• More than 5 years of experience leading Product Managers and product teams.

• Proven track record of managing complex hardware and technology product portfolios.

• Preferred experience in restaurant technology, drive-thru solutions, retail technology, POS systems, or connected hardware platforms.

• Preferred experience in launching embedded or IoT-based products.

• Familiarity with SaaS, cloud-connected hardware ecosystems, and subscription business models is preferred.

• Experience working with global manufacturing, supply chain, and ODM/OEM partners is preferred.

• Strong grasp of product lifecycle management, roadmap planning, and go-to-market execution.

• Experience developing business cases and managing products with P&L responsibility.

• Exceptional communication, stakeholder management, and executive presentation abilities.

• Proven capability to lead through influence across diverse cross-functional teams.

• Legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Equity

• Bonus

• Potential for additional compensation, including bonus, commission, and/or equity, as applicable.

• Remote work arrangement