Director, Product Management – Digital Experiences

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take ownership of the long-term vision, strategy, and comprehensive roadmap for the Digital Acquisition & Loan Servicing Portal, specifically focusing on Personal Loans and HELOCs.

• Incorporate AI agents and tools into the digital acquisition and servicing processes.

• Strategically lead multifunctional product squads while actively contributing to architecture, backlogs, and technical specifications.

• Standardize processes for digital onboarding, origination, automated decision-making, document collection, and post-origination servicing.

• Guarantee smooth transitions between consumer self-service options and human-assisted experiences.

• Assess user behavior and funnel metrics to enhance conversion rates, self-service loan management, referrals, cross-selling, and refinancing efforts.

• Broaden omnichannel consumer engagement tools.

• Collaborate with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations teams.

• Provide coaching, mentorship, and development opportunities for Product Managers, establishing career pathways and standards for execution.

• Maintain composure, align stakeholders, guide teams through changes, foster accountability, standardize workflows, and cultivate management skills.

⛳️ Requirements

• Over 10 years of demonstrated product management experience in delivering complex, consumer-facing digital products.

• 3–5 years of experience in a Product Leadership role.

• A Bachelor’s degree in a related field or equivalent practical experience.

• Extensive knowledge in consumer lending, including personal loans, mortgages/HELOCs, or debt consolidation/acceleration.

• Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations.

• Proven ability to consolidate fragmented product flows into cohesive digital experiences with cross-selling functionalities.

• Strong technical acumen; capable of reviewing API documentation, participating in architectural discussions, writing detailed specifications, and leading technical execution squads.

• Familiarity with digital, phone, SMS, email, and AI engagement channels.

• In-depth understanding of lending compliance and regulatory requirements.

• Proficient in utilizing product analytics, A/B testing methodologies, and frameworks for conversion rate optimization.

• Proven track record of trusted, steady leadership; focused and agile execution; accountability; and the development of people/capabilities.

• Must be eligible to work in the United States; Achieve cannot facilitate H1-B visa transfer or sponsorship, nor STEM-OPT Visa.

🏝️ Benefits

• 401(k) with employer match.

• Medical, dental, and vision insurance with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Dedicated volunteer days.

• Wellness support through Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursed for eligible education expenses.

• Discounts on pet care services.

• Financial assistance during times of hardship through the Achieve Care Fund.

• Employee resource groups and a commitment to diversity and inclusion.

• Opportunities for hybrid and remote work.

• Bonus potential.

• Comprehensive benefits package.