Director, Product Management – Digital Experiences

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the long-term vision, strategy, and comprehensive roadmap for the Digital Acquisition & Loan Servicing Portal, focusing on Personal Loans and HELOCs.

• Incorporate AI agents and tools into digital user experiences.

• Lead multifunctional product teams at a strategic level while also providing hands-on technical product leadership during critical delivery phases.

• Standardize processes for digital onboarding, origination, automated decision-making, document collection, and post-origination servicing.

• Ensure smooth transitions between consumer self-service options and human-assisted experiences.

• Analyze user behavior and funnel metrics to enhance conversion rates, self-service loan management, referrals, cross-selling, and refinancing.

• Broaden omnichannel consumer engagement tools, including AI tools and integrations.

• Collaborate with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations.

• Deliver scalable, compliant products within scheduled timelines.

• Coach, mentor, and nurture Product Managers.

• Create career pathways and elevate execution standards throughout the department.

• Identify key talent, promote leadership development, and cultivate capable managers.

⛳️ Requirements

• Over 10 years of experience in product management with a focus on delivering complex, consumer-facing digital products.

• 3 to 5 years of experience in a Product Leadership role.

• Bachelor's degree in a relevant field or equivalent practical experience.

• Extensive knowledge in consumer lending, including Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration.

• Direct experience with Loan Origination Systems, servicing platforms, digital underwriting, and credit bureau integrations.

• Proven track record of consolidating fragmented product flows into cohesive digital experiences with cross-selling functionalities.

• Ability to review API documentation, engage in architectural discussions, write detailed specifications, and lead technical execution teams.

• Familiarity with digital, phone, SMS, email, and AI engagement channels.

• Strong understanding of lending compliance and regulatory requirements.

• Experience with product analytics, A/B testing methodologies, and conversion rate optimization.

• Demonstrated excellence in reliable leadership, focused and agile execution, ownership of outcomes, and development of people and capabilities.

• Must be unable to require H1-B Visa transfer or sponsorship or STEM-OPT Visa.

🏝️ Benefits

• Hybrid and remote work options available.

• 401(k) plan with employer matching.

• Comprehensive medical, dental, and vision coverage with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Designated volunteer days.

• Wellness support through Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursed for eligible education expenses.

• Discounts on pet care services.

• Financial assistance through the Achieve Care Fund.

• Six employee resource groups and a strong commitment to diversity and inclusion.

• Bonus compensation available.