Director, Product Management – Digital Experiences

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Take ownership of the long-term vision, strategy, and comprehensive roadmap for the Digital Acquisition & Loan Servicing Portal, focusing on Personal Loans and HELOCs.

• Incorporate AI agents and tools into digital customer experiences.

• Lead multifunctional product teams strategically while also acting as a hands-on technical product leader during key delivery phases.

• Standardize and unify digital onboarding, origination, automated decision-making, document collection, and post-origination servicing processes.

• Ensure smooth transitions between self-service options for consumers and human-assisted experiences.

• Analyze user behavior and funnel metrics to enhance conversion rates, self-service loan management, referrals, cross-selling, and refinancing opportunities.

• Expand omnichannel tools to create personalized consumer engagement.

• Collaborate with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations.

• Coach, mentor, and develop Product Managers while establishing career pathways and execution standards.

⛳️ Requirements

• Over 10 years of demonstrated product management experience in delivering complex, consumer-facing digital products.

• 3 to 5 years in a leadership role within product management.

• Bachelor's degree in a relevant field or equivalent practical experience.

• Extensive knowledge in consumer lending, including Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration.

• Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations.

• Proven track record in consolidating fragmented product flows into cohesive digital experiences with cross-selling functionality.

• Strong technical expertise; capable of reviewing API documentation, engaging in architectural discussions, drafting detailed specifications, and leading technical execution teams.

• Experience with digital, phone, SMS, email, and AI engagement channels.

• Comprehensive understanding of lending compliance and regulatory requirements.

• Proficient in product analytics, A/B testing methodologies, and conversion rate optimization strategies.

• Exhibited excellence in reliable, steady leadership; focused and agile execution; accountability; and nurturing talent and capabilities.

• Must possess authorization to work in the United States; H1-B Visa transfer or sponsorship and STEM-OPT Visa cannot be offered.

🏝️ Benefits

• Bonus

• 401(k) with employer match

• Medical, dental, and vision coverage with HSA and FSA options

• Competitive vacation and sick leave

• Dedicated volunteer days

• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts

• Up to $5,250 reimbursed for eligible educational expenses

• Discounts on pet care

• Financial assistance through the Achieve Care Fund

• Six employee resource groups and a commitment to diversity and inclusion

• Hybrid and remote work options