Director, Product Management – Digital Experiences

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of the long-term vision, strategy, and cohesive roadmap for the Digital Acquisition & Loan Servicing Portal, focusing on Personal Loans and HELOCs.

• Incorporate AI agents and tools into digital acquisition and servicing processes.

• Lead multifunctional product squads with strategic insight while providing hands-on technical product leadership during crucial delivery phases.

• Standardize and unify digital onboarding, origination, automated decision-making, document collection, and post-origination servicing.

• Ensure smooth transitions between consumer self-service and human-assisted experiences.

• Analyze user behavior and funnel metrics to enhance conversion rates, self-service loan management, referrals, cross-selling, and refinancing opportunities.

• Expand omnichannel tools for consumer engagement.

• Collaborate with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations teams.

• Mentor and develop Product Managers while establishing career pathways and execution standards.

• Maintain composure and ensure clear communication during high-pressure shifts.

• Align teams with shared objectives and guide them through organizational changes.

• Standardize cross-team workflows and implement scalable procedures.

• Identify talent, support coaching, and promote leadership development.

⛳️ Requirements

• Over 10 years of product management experience in delivering complex, consumer-facing digital products.

• 3 to 5 years in a Product Leadership role.

• A Bachelor's degree in a relevant field or equivalent hands-on experience.

• In-depth knowledge of consumer lending, including Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration.

• Direct experience with Loan Origination Systems, servicing platforms, digital underwriting, and credit bureau integrations.

• Proven track record of consolidating fragmented product flows into cohesive digital experiences with cross-selling capabilities.

• Strong technical expertise, including reviewing API documentation, engaging in architectural discussions, drafting detailed specifications, and leading technical execution teams.

• Experience with digital, phone, SMS, email, and AI engagement channels.

• Comprehensive understanding of lending compliance and regulatory requirements.

• Experience in utilizing product analytics, A/B testing methodologies, and frameworks for optimizing conversion rates.

• Demonstrated excellence in reliable leadership; focused and agile execution; ownership of outcomes; and fostering people and capabilities.

• Must be eligible to work without H1-B visa transfer or sponsorship, or STEM-OPT visa sponsorship.

🏝️ Benefits

• 401(k) with employer matching.

• Medical, dental, and vision plans with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Dedicated volunteer days.

• Wellness support offered through Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursed for eligible education expenses.

• Discounts on pet care.

• Financial assistance through the Achieve Care Fund.

• Six employee resource groups dedicated to diversity and inclusion.

• Opportunities for hybrid and remote work.

• Bonus potential.

• Comprehensive benefits package.