Director, Product Management – Digital Experiences

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal, focusing on Personal Loans and HELOCs.

• Incorporate AI agents and tools into the digital acquisition and servicing processes.

• Lead multifunctional product teams strategically while also engaging directly in architecture, backlog management, and technical specifications.

• Standardize and unify digital onboarding, origination, automated decision-making, document collection, and post-origination servicing.

• Ensure smooth transitions between consumer self-service options and human-assisted experiences.

• Analyze user behavior and funnel metrics to enhance conversion rates, self-service loan management, referrals, cross-selling, and refinancing opportunities.

• Expand omnichannel tools to tailor consumer engagement.

• Collaborate with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations.

• Mentor, coach, and develop Product Managers.

• Create career pathways and elevate execution standards within the department.

• Foster leadership development, coaching, feedback, and scalable cross-team workflows.

⛳️ Requirements

• Minimum of 10 years of demonstrated product management experience in delivering complex, consumer-facing digital products.

• At least 3 to 5 years in a Product Leadership role.

• Bachelor's degree in a relevant field or equivalent practical experience.

• Extensive knowledge in consumer lending, including Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration.

• Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations.

• Proven ability to consolidate fragmented product flows into cohesive digital experiences with cross-selling capabilities.

• Strong technical expertise, including reviewing API documentation, engaging in architectural discussions, drafting detailed specifications, and leading technical execution teams.

• Experience with digital, phone, SMS, email, and AI engagement channels.

• Solid understanding of lending compliance and regulatory standards.

• Experience utilizing product analytics, A/B testing methodologies, and conversion rate optimization strategies.

• Proven track record of trusted leadership, focused and agile execution, ownership of outcomes, and fostering growth in people and capabilities.

• Must be eligible to work without H1-B visa transfer or sponsorship, or STEM-OPT visa sponsorship.

🏝️ Benefits

• Opportunities for hybrid and remote work.

• 401(k) plan with employer matching.

• Medical, dental, and vision coverage with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Dedicated volunteer days.

• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursement for eligible education expenses.

• Discounts on pet care services.

• Financial assistance during times of hardship through the Achieve Care Fund.

• Six employee resource groups and a commitment to diversity and inclusion.

• Bonus opportunities.

• Comprehensive benefits package.