Director, Product Management

This is a fully remote position, open to applicants in Washington.

📋 Description

• Establish and guide the product strategy for the Microsoft collaboration across the entire vertical stack of ServiceNow.

• Oversee technical due diligence, align roadmaps, and manage integration delivery from the qualification stage to the activation-ready handoff to GTM.

• Create and refine the enterprise perspective on the intersections between ServiceNow's and Microsoft's technology stacks.

• Facilitate dual-roadmap alignment between Microsoft’s capabilities and the requirements of the ServiceNow roadmap.

• Articulate and promote ServiceNow's perspective on how Microsoft's technology stack enhances the platform.

• Define success metrics and evaluate adoption rates, attach rates, and win/loss funnel indicators.

• Take ownership of prioritization and resource allocation recommendations within the partnership scope.

• Influence leadership decisions regarding strategic engagement, investment, co-selling strategies, and joint roadmap commitments.

• Monitor competitive and industry trends within the Microsoft ecosystem.

• Direct cross-functional coordination with Engineering, Platform, Product Marketing, and GTM BD teams.

• Represent ServiceNow in key executive and strategic customer and partner engagements that require Microsoft-specific technical expertise.

⛳️ Requirements

• Over 15 years of experience in enterprise SaaS product management.

• Proficient understanding of essential SaaS growth factors.

• Proven history of developing multi-year product strategies and influencing decisions at the VP and C-level.

• Experience in integrating AI into product decision-making, workflow design, or technical evaluation of partner solutions.

• Background in leading product strategies for technology partnerships, including build-vs-partner analyses, technical due diligence, and integration architecture.

• Experience managing business cases for partnership investments and accountability for the results.

• Ability to work across data, AI, agents, governance, and application-layer partnership initiatives.

• Capability to influence internal and partner roadmaps across various stack layers.

• Aptitude for driving senior-level cross-functional alignment without direct authority.

• Excellent written and verbal communication skills.

• Ability to engage with both technical and executive audiences across diverse technical domains.

• Familiarity with the ServiceNow platform, applications portfolio, and competitive/partner landscape is an advantage.

• Broad knowledge of Microsoft's AI, data, and agent product ecosystem is highly advantageous.

• Hands-on experience in product management with AI-powered or AI-enabled enterprise software is a significant plus.

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• Employee Stock Purchase Plan (ESPP)

• Matching donations

• Flexible time away plan

• Family leave programs

• Flexible or remote work options