Director, Product – KYB

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Develop and implement the long-term vision, strategy, and multi-year roadmap for Trulioo's KYB product offerings.

• Set strategic priorities, make investment decisions, and manage portfolio planning in collaboration with the Chief Product Officer and executive leadership team.

• Track market trends, regulatory shifts, customer requirements, and competitive landscape.

• Assess opportunities for building, acquiring, or partnering with other entities.

• Oversee product initiatives from initial concept to launch and ongoing optimization.

• Collaborate with Engineering, Design, Data Science, Compliance, Partnerships, Product Marketing, Sales, and Customer Success teams.

• Promote data-driven prioritization, measurable business results, and ongoing product enhancement.

• Manage portfolio performance through product health metrics, KPIs, adoption rates, customer satisfaction, and financial outcomes.

• Act as the executive voice for the customer and cultivate relationships with strategic customers, partners, analysts, and industry leaders.

• Convert customer and market insights into product investments that drive adoption, retention, and revenue growth.

• Represent Trulioo in customer meetings, executive briefings, conferences, media engagements, and industry events.

• Integrate AI, machine learning, and intelligent automation into KYB workflows and customer experiences.

• Advocate for responsible, explainable, and compliant AI practices throughout the product organization.

• Employ AI-powered tools to enhance product discovery, research, roadmap planning, documentation, experimentation, and productivity.

• Build, mentor, and grow a high-performing Product Management team.

• Establish product management practices, operating rhythms, and prioritization frameworks.

• Influence executive stakeholders and align the organization on strategic initiatives and investments.

• Create operational plans, product investment strategies, budgets, and resource allocations.

• Collaborate on product launches, commercial enablement, sales support, analyst interactions, and thought leadership initiatives.

• Ensure that product positioning effectively conveys Trulioo's unique value in the identity and compliance sector.

⛳️ Requirements

• Over 15 years of experience in software, technology, or product-driven organizations.

• More than 10 years in Product Management with escalating leadership responsibilities.

• Proven experience in leading and scaling product organizations.

• Background in mentoring and developing high-performing Product Managers.

• Demonstrated success in defining product vision and delivering enterprise SaaS products from strategy through execution and commercialization.

• Extensive experience in Identity, KYB, Digital Identity, FinTech, Fraud Prevention, Payments, Risk, or RegTech industries.

• Strong executive leadership and cross-functional influencing capabilities.

• Ability to translate customer challenges, market opportunities, and business objectives into effective product strategies.

• Experience working with Engineering, Design, Data Science, and Go-to-Market teams.

• Strong analytical mindset leveraging data, customer research, and business metrics.

• Excellent communication and executive presentation skills.

• Solid understanding of AI, machine learning, and contemporary data technologies.

• Experience in integrating AI-driven capabilities into enterprise software products.

• Proven ability to use AI-powered tools to enhance product management practices, product discovery, customer insights, and organizational efficiency.

• Familiarity with responsible AI principles, model governance, explainability, and ethical AI in regulated sectors.

• A strong sense of curiosity and enthusiasm for emerging technologies.

• A customer-focused, strategic, collaborative, results-oriented, and growth-oriented leadership style.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• Retirement plans with company matching contributions.

• Paid time off.

• Parental leave.

• Annual education and training allowance equivalent to $1,000 in local currency.

• Flexible hybrid work environment.

• Weekly lunches provided.

• High-quality coffee available.

• Regular social gatherings.

• Parent rooms available at many locations.

• On-site fitness centers at several locations.

• Comfortable lounges and adjustable workstations at various locations.

• Wellness workshops and events offered.

• Free Headspace subscription.

• Employee Resource Groups and inclusive community initiatives.