Director, Platform Services

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Define and spearhead ITT's global platform services strategy across on-premises, hybrid, and cloud environments.

• Create strategic blueprints for platform technologies, service models, sourcing, investments, architectures, and enterprise standards.

• Direct operational and strategic planning, encompassing demand, capacity, roadmap prioritization, resources, risks, finances, and service performance.

• Align platform capabilities, priorities, funding, governance, and service levels with overall enterprise objectives.

• Build, cultivate, and lead a high-performing global organization spread across the United States, Greece, and India.

• Attract, develop, mentor, and retain talent while promoting technical excellence and a culture of continuous improvement.

• Establish a clear platform vision, architecture, standards, governance, service levels, financial discipline, and execution rhythm.

• Lead modernization efforts for platforms, automation, observability, resilience engineering, cloud governance, vendor performance, and service transformation.

• Oversee platform operations, documentation, maintenance schedules, monitoring, response metrics, policies, procedures, and controls.

• Manage the enterprise platform project portfolio, including modernization, cloud, compliance, mergers and acquisitions, and infrastructure lifecycle initiatives.

• Handle workforce planning, organizational design, succession planning, recruitment, performance management, and leadership development.

• Own the operating and capital budgets, forecasting, cloud and infrastructure cost optimization, FinOps, and chargeback/showback models as applicable.

• Benchmark and propose enhancements for platform performance, resilience, cost, security, scalability, automation, standardization, developer experience, and customer experience.

• Direct deployment, monitoring, lifecycle management, modernization, and support for cloud, hybrid infrastructure, data centers, servers, operating systems, storage, backup, databases, automation, observability, and shared services.

• Govern technology purchases, renewals, investments, RFPs, and procurement activities.

• Lead platform strategy and execution for mergers, acquisitions, divestitures, remote site modernization, and enterprise infrastructure transformation.

• Oversee vendors, cloud providers, managed service providers, and technology partners; lead negotiations and ensure providers are held accountable for outcomes.

• Communicate strategy, performance, initiatives, financial results, risks, incidents, compliance, and improvement plans to executive leadership.

⛳️ Requirements

• A university degree in computer science, information systems, engineering, business, or a related field.

• An advanced degree is preferred.

• Over 10 years of progressive experience in IT infrastructure, platform engineering, cloud, or enterprise technology.

• More than 5 years of experience leading global platform, cloud, data center, infrastructure, or shared services teams within a complex enterprise environment.

• Relevant certifications or demonstrated expertise in ITIL, cloud platforms, cybersecurity, enterprise architecture, project/program management, financial management, Lean/Six Sigma, or related areas are preferred.

• Comprehensive enterprise knowledge of Windows, Linux, iSeries, virtualization, cloud services, storage, backup and recovery, patching, vulnerability management, databases, disaster recovery, container platforms, monitoring, observability, automation, infrastructure as code, and hybrid operating models.

• Proven experience in defining strategy and governance for Azure and hybrid cloud platforms.

• Strong technical understanding of enterprise platform architecture.

• Experience in building, leading, and developing geographically dispersed teams.

• Experience in creating and executing global infrastructure strategies, multi-year roadmaps, modernization programs, service standards, and investment plans.

• Experience managing global platform services, budgets, vendor relationships, operational performance, risk, compliance, service accountability, and executive reporting across multiple countries and business units.

• Familiarity with data privacy practices and laws in various countries.

• Experience in sponsoring and directing large-scale global initiatives.

• Understanding of modern platform operating practices, platform-as-a-product thinking, self-service enablement, service catalogs, automation, reliability engineering, incident management, change enablement, and measurable service outcomes.

• Strong knowledge of human resource management principles, practices, and procedures.

• Exceptional executive-level written, verbal, and presentation skills.

• Proven expertise in IT infrastructure strategic planning, project management, and policy development.

• Experience with systems design and development, from business requirements analysis to day-to-day management.

• Strong business acumen, including financial planning, budgeting, forecasting, vendor cost management, service economics, and aligning infrastructure decisions with business outcomes.

• In-depth knowledge of relevant IT laws and regulations.

• Familiarity with software licensing, cloud consumption models, enterprise agreements, technology lifecycle management, and vendor commercial terms.

• Experience collaborating across Networking, Digital Workplace, Cybersecurity, Enterprise Architecture, and Operational Technology.

• Willingness to travel up to 10% and limited international travel; ability to obtain a passport is required.

• Availability for on-call duties and flexible hours as necessary.

🏝️ Benefits

• Health insurance.

• 401(k).

• Short- and long-term disability.

• Paid time off.

• Growth and developmental opportunities.

• Incentive compensation programs.

• Flexible work hours.

• Reasonable accommodations for qualified applicants and candidates with disabilities.