Director, Performance Enablement

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate with the VP of Delivery & Operations to translate the Americas Delivery strategy into actionable operating plans, milestones, and accountable owners.

• Facilitate weekly, monthly, quarterly, and annual Delivery operating cycles.

• Oversee portfolio and performance evaluations, leadership reporting, and tracking of decisions and actions.

• Develop a dependable view of Delivery performance, risks, and necessary decisions.

• Manage demand and capacity planning associated with contracts, pipelines, implementation timelines, growth, staffing, and skill requirements.

• Identify capacity and capability gaps in collaboration with Delivery, Sales, Finance, and People teams.

• Monitor customer and delivery-related risks, dependencies, and escalations.

• Implement customer-value measurement, ROI methodology, baselines, and outcome tracking.

• Document verified customer successes and data narratives for renewals, expansions, references, and new client growth.

• Uphold the customer lifecycle framework, standards, SOPs, and RACI.

• Evaluate the Delivery implications of new contracts, expansions, and commitments.

• Collaborate with Finance on Delivery efforts, unit economics, cost per surgical case, and scalability modeling.

• Establish Delivery metrics, data ownership, and dashboards; automate manual processes.

• Coordinate cross-functional initiatives and provide delivery insights to Product, Engineering, Clinical, Commercial, and executive leadership.

• Act as a primary executive contact for approved analytics and ROI methodologies.

⛳️ Requirements

• A minimum of 10 years of experience in delivery operations, business operations, PMO, or strategy and operations.

• At least 3 years of experience leading operating cycles for a multi-functional organization.

• Demonstrated experience in developing capacity, resource, or workforce planning models linked to pipeline and growth.

• Strong analytical and financial acumen.

• Experience with unit economics, ROI measurement, or delivery cost modeling.

• Proven ability to design dashboards, KPIs, and reports utilized by leaders for decision-making.

• Excellent communication skills with executives and adept at stakeholder management.

• Experience in health tech, medtech, or enterprise SaaS aimed at hospitals and health systems (preferred).

• Familiarity with customer value realization programs, performance guarantees, or outcomes-based commitments (preferred).

• Understanding of hospital and OR operations metrics such as OR utilization and throughput (preferred).

• Experience supporting the economics of AI, analytics, or data-intensive products (preferred).

• Background in scaling operations within a high-growth, venture-backed organization (preferred).

🏝️ Benefits

• Generous annual leave.

• Two “well-being” days each year.

• Day off to celebrate your birthday.

• “Summer Fridays” – early office closure on Fridays during the summer months.

• Annual bonus program based on individual performance.

• Annual $1,000 stipend for personal development activities for permanent employees.

• Flexible working hours.

• A flat organizational structure where every opinion is valued, ideas are nurtured, and innovation is promoted.

• Opportunities to engage with a truly global company with teams across the UK, Europe, United States, and the Middle East.