Director, Partnership Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily client operations related to acute or physician revenue cycle activities

• Strategize, formulate, and execute policies, objectives, and initiatives

• Develop and maintain strong client relationships

• Influence and guide operations to ensure consistent results delivery

• Convey organizational values and provide positive leadership to team members

• Set and manage client performance expectations

• Clearly communicate plans regarding client deliverables, timelines, outcomes, and actions

• Monitor bad debt and implement process improvements in critical areas

• Identify deficiencies in client support or performance and recommend improvement strategies

• Foster relationships and organizational alignment while influencing key decisions

• Collaborate with onsite operational teams to achieve results

• Participate in and lead program-level stakeholder meetings

• Collaborate with CFOs and client leadership on analysis, reporting, and service line enhancement

• Serve as a revenue cycle expert

• Communicate updates related to payer policies, contracting, regulatory changes, and compliance obligations

• Support client leadership with revenue cycle processes, metrics, tools, and reporting

• Facilitate monthly client meetings addressing operational performance, strategic initiatives, partnership opportunities, and escalated support requirements

⛳️ Requirements

• Must reside within the United States

• Authorized to work in the United States

• Expertise in revenue cycle management

• Knowledge of payer policies, contracting, regulatory updates, and compliance obligations

• Proficient in analyzing revenue cycle processes, metrics, tools, and reports

• Capable of planning, developing, and implementing policies, objectives, and initiatives for acute or physician revenue cycle activities

• Skilled in communicating organizational values and providing effective leadership

• Able to articulate client deliverables, timelines, outcomes, and necessary actions

• Competent in identifying performance or client support gaps and proposing solutions

• Effective in building client relationships and fostering organizational alignment

• Experienced in leading program-level meetings with stakeholders, CFOs, and client leadership

• Proficient in facilitating monthly client meetings

🏝️ Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and wellness programs

• Professional certification relevant to the individual’s field

• Tuition reimbursement program

• Opportunity to participate in quarterly and annual incentive programs

• Flexible work-life balance

• Opportunities for professional development