Director, Partner Success

This is a fully remote position, open to applicants in Texas.

📋 Description

• Foster client engagement and growth within the Partner Success Department

• Oversee the growth, health, and success of client partnerships in a specific geographic area

• Lead the development of cross-company Strategic Account Plans that define objectives, actions, and anticipated outcomes

• Establish and nurture partner relationships as the primary client point of contact

• Monitor contractual obligations and ensure timely, precise deliverables and reporting

• Collaborate with market teams to facilitate Joint Operating Committee meetings

• Identify new growth avenues in conjunction with Business Development

• Work alongside the VP of Partner Success to create an oversight model for managing multiple plans at scale

• Design and implement tools and processes for scalable ongoing client delivery

• Supervise manager- and associate-level team members as the team expands

• Drive the resolution of client escalations and coordinate internal resources

• Advocate for client needs and represent their interests in critical issue resolution

• Collaborate throughout the organization to achieve deliverables and milestones

• Communicate the progress of strategic initiatives both internally and externally

• Provide customer insights to product and solution development as the “voice of the customer”

⛳️ Requirements

• Passionate and dedicated to reimagining pediatric healthcare and providing support for children with complex medical conditions

• Exceptional relationship-building capabilities

• Experience with client-facing teams and accountability for driving business outcomes

• Commercially oriented mindset

• Ability and adaptability to work cross-functionally in a rapidly growing organization

• Strong critical thinking and problem-solving abilities

• Proven history of leading and scaling teams while supporting team development

• Capacity to make clear, strategic decisions swiftly while managing multiple priorities

• Knowledge of the healthcare ecosystem, particularly value-based care and Medicaid health plans

• 5+ years of experience in a client-facing/client success role, ideally with health plan clients

• Willingness to travel 20–30%

🏝️ Benefits

• Annual bonus incentive

• Competitive company benefits package

• Eligibility for an employee equity purchase program

• Comprehensive medical, dental, and vision insurance

• Healthcare and Dependent Care FSA

• Company-funded HSA

• 401(k) plan with a 4% match, fully vested from day one

• Employer-paid short and long-term disability

• Life insurance equivalent to 1x annual salary

• 20 days of PTO

• 10 Company Holidays

• 2 Floating Holidays

• Paid leave for new parents

• Additional benefits to be specified in the offer