Director, Operations Excellence

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee ongoing enhancements and operational governance within the Americas service organization.

• Create and uphold regional quality and safety standards, policies, and auditing programs.

• Spearhead root cause analysis and corrective action initiatives for recurring failures and safety incidents.

• Promote Lean and Six Sigma initiatives to minimize defects, rework, and safety occurrences.

• Manage spare parts forecasting, inventory goals, SKU rationalization, and obsolescence control.

• Enhance parts availability, lead times, carrying costs, replenishment strategies, and local stocking models.

• Develop and oversee the Authorized Service Provider program, which includes selection, onboarding, certification, performance management, and commercial agreements.

• Create ASP scorecards and remediation strategies while conducting regular business reviews.

• Establish a service operating model, governance structures, financial controls, reporting, forecasting, and KPI dashboards.

• Drive service P&L accountability, margin enhancement, cost-to-serve optimization, and revenue expansion.

• Lead cross-departmental initiatives related to pricing, warranty policies, and contract terms.

• Enhance technician productivity through optimized scheduling, skills alignment, remote support, and first-time-fix initiatives.

• Implement workforce management practices and tools for capacity planning, utilization, and travel optimization.

• Advocate for mobile tools, knowledge bases, and remote diagnostics to minimize onsite time and repeat visits.

• Set objectives and programs to enhance response times, utilization, and technician retention.

⛳️ Requirements

• Bachelor’s degree in Engineering, Operations Management, Business, or a related field.

• 10+ years of experience in field service, aftermarket, or operations roles within a multinational OEM or complex service environment.

• 5+ years in a senior leadership position.

• Proven ownership of spare parts strategy, vendor/partner management, service P&L, and continuous improvement programs.

• Strong analytical skills with a focus on data.

• Proficient in ERP, FSM/WFM, and BI tools.

• Knowledge of Lean/Six Sigma methodologies.

• Demonstrated success in leading cross-functional teams, influencing senior stakeholders, and achieving measurable operational improvements.

• Willingness to travel domestically and internationally; up to 50% of the time.

• MBA or advanced degree is preferred.

• Black/Green Belt certification is preferred.

🏝️ Benefits

• Competitive salary package.

• Comprehensive benefits.

• Opportunity to collaborate with a dynamic team in a fast-paced and innovative environment.