Director, Operational Excellence – Strategic Initiatives

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement an Operational Excellence strategic plan that aligns with corporate objectives.

• Discover opportunities for process standardization, simplification, and automation.

• Establish and monitor operational performance KPIs while developing improvement benchmarks.

• Develop business cases for investments in CAPEX, project resources, and expenses related to strategic initiatives.

• Lead significant process improvement projects and major strategic initiatives utilizing Lean principles, the AdaptHealth Operating System, and PMO governance.

• Design and execute frameworks, dashboards, and metrics for tracking and reporting on process performance.

• Examine current processes to pinpoint bottlenecks, redundancies, and areas for improvement.

• Supervise change management initiatives that support process and organizational transformations.

• Cultivate stakeholder relationships to ensure alignment and engagement across the organization.

• Develop and facilitate training programs aimed at enhancing continuous improvement capabilities.

• Set and uphold quality standards to ensure consistent product and service delivery.

• Work collaboratively with quality and compliance teams to align with regulatory and industry standards.

• Direct root cause analysis for recurring quality and performance challenges.

• Recruit, develop, and oversee process improvement specialists.

• Promote collaboration, accountability, innovation, and ongoing improvement within teams.

• Mentor team members and leaders in methodologies for process improvement.

• Partner with finance, IT, supply chain, HR, customer service, technology, and other senior leaders to drive cross-functional improvements.

• Identify opportunities for automation and spearhead digital transformation efforts.

• Ensure operational initiatives are aligned with budgeting and financial objectives.

• Advocate for the organization’s mission, vision, and values.

• Maintain an up-to-date knowledge of current HME products and services.

• Safeguard patient confidentiality and adhere to HIPAA guidelines.

• Complete mandatory compliance training and educational programs.

• Ensure compliance with AdaptHealth’s Compliance Program.

• Perform other related duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field.

• Master’s degree is preferred.

• A minimum of 10 years of relevant experience in operational excellence, continuous improvement, or operations management.

• Strong financial acumen, including knowledge of P&L levers and business case development utilizing ROIC, IRR, and NPV.

• A proven history of implementing Lean, Six Sigma, or other process improvement methodologies.

• Experience in a leadership role that involves executing corporate strategic initiatives through effective project management and governance.

• Strong strategic thinking abilities, analytical skills, and data-driven decision-making capabilities.

• Comprehensive understanding of Lean and Six Sigma principles, as well as Operational Excellence best practices.

• Proficiency in developing metrics, tracking performance, and managing projects.

• Exceptional communication, presentation, and interpersonal skills.

• Capability to manage multiple projects at once and prioritize effectively in a fast-paced environment.

• Resilience and adaptability, with the skill to manage organizational change.

• Leadership and mentoring experience in building high-performing teams.

• Ability to analyze data, solve problems, and engage in critical thinking.

• Strong verbal and written communication skills.

• Willingness to travel as needed, up to 25%.

• Ability to exhibit empathy, compassion, courtesy, and respect for privacy.

🏝️ Benefits

• Fully remote work arrangement.

• Full-time employment.