Director of User Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee content and user experience, reporting directly to the VP of Product.

• Lead a team of 4–6 across various product domains and strategic initiatives.

• Act as a strategic partner to product and engineering leadership within the Product Trio framework.

• Collaborate with leaders from Customer Success, Implementation, and Data.

• Create a unified UX strategy and vision for the Resident Experience Platform.

• Enhance the UX standards through critique, coaching, workshops, and design presentations.

• Recruit, develop, assess, and offer feedback and compensation suggestions for team members.

• Manage designated strategic design projects from start to finish.

• Oversee the design system, including tokens, patterns, accessibility standards, governance, and adoption tracking.

• Spearhead the research practice and promote evidence-based decision-making.

• Assist in content design alongside interaction and visual craftsmanship.

• Establish the AI UX/content operational framework, encompassing tools, risk assessments, and guidelines.

• Provide high-level conceptualization, experience architecture, and design sprints for complex, high-impact product areas.

• Achieve measurable enhancements in resident onboarding, move-in satisfaction, support deflection, and internal operations workflows.

⛳️ Requirements

• Minimum of 8 years in digital product UX.

• At least 3 years of direct management experience with designers.

• Current hands-on design experience with recent project examples.

• Proven ability to mentor and elevate team members.

• Experience with design systems at the architectural level, including tokens, patterns, distributed contributions, and drift management.

• Capability to assess the quality and caliber of UX and content work.

• Skill in defining, implementing, and acting upon success metrics.

• Strong executive communication skills, including discussions on UX strategy, trade-offs, outcomes, and business metrics.

• Ability to establish a research practice involving residents and property managers, including usability testing and behavioral data analysis.

• A well-defined perspective on AI and design.

• Practical experience with AI tools for prototyping, content creation, research synthesis, or compliance with design systems in shipped products.

• Experience in both consumer and operator design.

• Must be available during scheduled working hours and maintain a quiet, professional, distraction-free workspace.

• Must have reliable high-speed internet access.

• Required to attend bi-annual in-person company meetings.

• Must provide proof of legal authorization to work in the United States post-hiring.

🏝️ Benefits

• Equity.

• Bonus, including a 10% Director Bonus.

• Medical, Dental, Vision, & Life Insurance.

• 401K Plan.

• Open PTO and sick days.

• Remote work flexibility from anywhere in the US.

• Bi-annual in-person company meetings with business travel reimbursed per company guidelines.

• A diverse, inclusive, supportive, and growth-oriented culture.

• Opportunities for professional development.

• An award-winning, customer-favored platform.