Director of Technology

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Take ownership of the architecture, roadmap, and daily management of digital platforms, which encompass websites, internal systems, donation processes, fundraising pages, sponsor dashboards, project directories, and live impact maps.

• Develop and sustain features across PHP and React applications, as well as WordPress properties, including backend services and frontend HTML, CSS, and JavaScript.

• Ensure donor-facing interfaces are fast, accessible, mobile-friendly, and secure, particularly concerning payment and personal data.

• Oversee hosting, deployments, monitoring, backups, third-party vendor management, and integrations.

• Collaborate with Marketing to engage, retain, update, and delight donors.

• Work alongside program teams and in-country staff to provide insights on water-point health and maintenance data.

• Guarantee that donors and sponsors have an accurate and up-to-date view of the communities they support.

• Manage data architecture involving program, donor, and financial data circulating between Salesforce, web platforms, and analytics tools.

• Improve reporting and dashboards for leadership, the board, partners, and donors.

• Establish standards for data quality, governance, privacy, and retention, and ensure they are documented.

• Identify and implement practical AI and machine learning applications that meet mission needs.

• Assess, integrate, and operate AI tools and models responsibly, with safeguards for accuracy, privacy, and community dignity.

• Assist staff in effectively utilizing AI tools in their daily tasks.

• Supervise Salesforce consultants and link giving, campaigns, and communications into a cohesive supporter view.

• Lead, mentor, and manage a team of 1–3 developers.

• Prioritize tasks, review code, and cultivate a productive team environment.

• Partner with department heads to translate organizational objectives into a technology roadmap.

• Establish engineering practices such as version control, code review, testing, documentation, and incident response.

• Manage the IT budget, including licenses, vendor relationships, staff devices, accounts, and cybersecurity fundamentals.

⛳️ Requirements

• Over 6 years of hands-on software development experience.

• At least 2 years of experience leading developers or critical technical projects.

• Strong and up-to-date proficiency in PHP, React, modern JavaScript, HTML, and CSS.

• Capability to utilize AI tools for generating high-quality code.

• Experience in building and enhancing WordPress, including custom themes, plugins, performance optimization, and security measures.

• Strong SQL and data modeling capabilities.

• Familiarity with data warehouses, ETL/ELT pipelines, and BI or dashboarding tools.

• Practical experience applying AI and machine learning, including LLM APIs, building or fine-tuning models, and evaluating their outputs.

• Background in cloud hosting, CI/CD practices, and securing systems that process payments and personal information.

• Good judgment in selecting the simplest effective solutions and the discipline to maintain them.

• Ability to communicate clearly with non-technical colleagues, donors, and partners.

• Genuine connection to the mission of providing reliable, lasting access to water.

• Preferred: experience in a nonprofit, international development, or WASH context.

• Preferred: experience with IoT or remote sensor data, GIS and mapping, or mobile data collection tools.

• Preferred: working knowledge of Salesforce, ideally Nonprofit Cloud or NPSP, including API integrations.

• Preferred: a BS in Computer Science or a related field, or equivalent experience.

🏝️ Benefits

• Competitive salaries.

• Fully covered medical, dental, and vision insurance.

• 401(k) match.

• Generous vacation policy.