Director of Tech Ops, IT

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee teams and technologies tasked with production infrastructure, cloud operations, site reliability, infrastructure automation, corporate IT, and internal technology services.

• Take charge of TuneIn’s cloud platform, focusing on infrastructure security, observability, operational excellence, maintenance, and cost management.

• Direct corporate IT functions, encompassing technology governance, incident response, and vendor management.

• Supervise engineers who support cross-functional platform capabilities and embedded engineering teams that align with key business initiatives.

• Enhance operational excellence across production systems, ensuring high availability, scalability, resilience, security, and cost efficiency.

• Spearhead reliability initiatives related to observability, monitoring, alerting, incident management, disaster recovery, capacity planning, and service level objectives (SLOs).

• Collaborate with Engineering to boost deployment velocity, operational readiness, and production reliability.

• Advance CI/CD platforms, developer tooling, and self-service functionalities.

• Manage major production incidents, conduct root cause analyses, postmortems, and implement corrective actions.

• Define the strategy, roadmap, and progression of cloud infrastructure, platform services, and infrastructure automation.

• Establish the AWS infrastructure strategy, governance, identity and access management (IAM), networking, Kubernetes platform, cloud architecture, and lifecycle management for infrastructure.

• Supervise production networking, DNS, cloud identity, cloud security tools, platform services, and infrastructure automation.

• Drive cloud cost optimization, capacity planning, forecasting, and operational reporting.

• Develop, implement, and monitor security policies; organize security reviews, penetration tests, awareness initiatives, and bug bounty programs.

• Own and enhance the incident response strategy and coordinate responses during security incidents.

• Lead corporate IT functions, including endpoint management, identity and access management, SaaS administration, helpdesk operations, asset lifecycle management, and employee onboarding/offboarding.

• Oversee collaboration technologies, conferencing systems, office technology, and enterprise productivity platforms.

• Manage vendor relationships, software licensing, renewals, procurement, and IT budget planning.

• Assess and implement emerging technologies, including AI-enhanced productivity tools.

• Build, mentor, and cultivate a high-performing Technical Operations team.

• Set priorities, metrics, and operational processes; encourage cross-functional collaboration; develop roadmaps; and communicate infrastructure health, operational metrics, security posture, and strategic initiatives to engineering leadership.

⛳️ Requirements

• Professional fluency in English is mandatory.

• A minimum of 10 years of experience in infrastructure engineering, cloud operations, platform engineering, site reliability, or technical operations.

• At least 5 years of engineering management experience leading technical teams.

• Experience in managing large-scale production environments on AWS.

• Extensive knowledge of Kubernetes, containerized infrastructure, Infrastructure as Code (Terraform and/or Pulumi), and contemporary CI/CD platforms.

• Strong understanding of observability tools, including Datadog, Prometheus, Grafana, or similar technologies.

• Proven experience in leading incident response, operational excellence programs, disaster recovery planning, and initiatives for production reliability.

• Solid knowledge of networking, IAM, cloud security, and distributed systems architecture.

• Experience managing enterprise IT environments, including identity management, endpoint management, SaaS ecosystems, and employee technology.

• Demonstrated ability to drive automation, enhance engineering productivity, and minimize operational complexity.

• Experience balancing reliability, performance, security, and cloud cost optimization.

• Exceptional communication skills for engaging both technical and non-technical stakeholders.

• Hands-on technical background with the credibility to guide architectural decisions while empowering engineers.

• Nice to have: experience with high-scale consumer internet or streaming platforms.

• Nice to have: familiarity with GitHub Actions, ArgoCD, Cloudflare, Route53, Snowflake, or similar technologies.

• Nice to have: knowledge of Zero Trust networking, modern endpoint management, and enterprise security best practices.

• Nice to have: experience managing globally distributed engineering teams.

• Nice to have: experience supporting compliance, privacy, and security initiatives.

🏝️ Benefits

• Comprehensive coverage of premium health plans for employees and eligible dependents, including dental and vision options.

• Paid parental leave.

• Flexible paid time off (PTO) policy.

• Wellness stipend.

• Technology stipend.

• Individual training and educational budget.

• One-time stipend for working from home.