Director of Recoveries – Subrogation and Salvage

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the strategy, operations, and performance of Subrogation and Salvage recovery functions.

• Create and enhance recovery strategies, processes, workflows, and best practices continuously.

• Direct recovery initiatives and assess complex recovery opportunities for feasibility and cost-effectiveness.

• Set recovery authority guidelines and approve settlements, recoveries, and escalated decisions within the delegated authority.

• Offer technical guidance and handling recommendations on intricate recovery matters.

• Formulate strategies to optimize recoveries and align with financial objectives.

• Establish and track departmental metrics, scorecards, reports, and KPIs.

• Analyze recovery data, operational trends, and performance outcomes to pinpoint areas for improvement.

• Collaborate with Claims leadership, Information Technology, and business stakeholders on operational and system enhancements.

• Assess, select, negotiate with, and manage external recovery partners.

• Supervise collection agencies, attorneys, skip-trace providers, and salvage vendors.

• Set vendor performance expectations and service-level requirements.

• Monitor vendor quality, compliance, cost-effectiveness, and recovery outcomes.

• Ensure recovery operations adhere to laws, regulations, carrier requirements, and Company policies.

• Develop procedures, controls, and governance processes; identify risks and suggest corrective actions.

• Support audits, regulatory reviews, and compliance initiatives.

• Lead, mentor, and nurture Subrogation and Salvage team members.

• Manage staffing, hiring, onboarding, workforce planning, performance management, and succession planning.

• Collaborate with Human Resources on employee relations, compensation planning, performance issues, and organizational development.

• Present recovery performance, trends, risks, recommendations, and operational updates to executive leadership.

• Work together on departmental strategy, budgeting, resource allocation, and organizational priorities.

• Act as the Company’s subject matter expert on subrogation, salvage, and recovery-related industry trends.

⛳️ Requirements

• Bachelor’s degree in business administration, Insurance, Risk Management, Finance, or a related field.

• At least 10 years of progressively responsible claims operations experience.

• Substantial leadership experience overseeing Subrogation and/or Salvage functions.

• Experience in California claims and recovery.

• Comprehensive knowledge of California subrogation and salvage laws and regulations.

• Extensive experience with automobile claims, including property damage, liability investigations, claim evaluation, negotiations, subrogation, and salvage.

• Proven track record in developing and implementing recovery strategies, operational procedures, workflows, and best practices.

• Experience in managing recovery performance, workforce development, strategic planning, and operational improvement initiatives.

• Strong leadership capabilities with the ability to coach, mentor, and develop high-performing teams.

• Preferred leadership experience across both Subrogation and Salvage operations.

• Preferred experience in multi-state claims and regulatory matters.

• Experience in establishing departmental metrics, scorecards, reports, and key performance indicators is preferred.

• Familiarity with overseeing collection agencies, attorneys, skip-trace providers, salvage vendors, and other external recovery partners is preferred.

• Strong understanding of claims systems, reserving philosophies, recovery processes, and overall claims operations is preferred.

• Experience collaborating with Information Technology on claims-system enhancements and technical solutions is preferred.

• Ability to maintain confidentiality while handling sensitive business, financial, employee, and claims information.

• Remote employees must ensure a safe, secure, and functional home-office environment.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off and Company holidays.

• 401(k) plan with Company matching.

• Additional voluntary benefits.

• Opportunities for professional development.

• Occasional business travel for meetings, training, conferences, audits, or vendor management.