Director of Professional Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of P&L and business performance for a portfolio of client engagements valued between $3–5M.

• Manage budgeting, revenue forecasts, and cost control to ensure healthy profit margins.

• Supervise the quality of delivery and outcomes on ERP/SaaS implementation projects.

• Lead, mentor, and inspire consultants, business analysts, and project managers.

• Act as the senior escalation point and primary relationship manager for key clients.

• Distribute and balance team resources across ongoing projects.

• Identify delivery and financial risks, implementing strategies to mitigate them.

• Collaborate with Sales on defining scope, pricing, and positioning for new projects.

• Drive improvements in the delivery lifecycle processes.

• Take part in finalizing project roadmaps and prioritizing tasks.

• Interact directly with clients to understand their needs and ensure a positive experience.

• Work together with Sales, Engineering, Product, Customer Success, and Support teams.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.

• 10–15 years of progressive experience in professional services, project management, or related roles within the software or technology sectors.

• At least 3–5 years of experience in a leadership or management capacity.

• Proven experience managing a portfolio of projects and overseeing P&L and business performance with revenues up to $3–5M.

• Demonstrated success in maintaining a robust Professional Services profit margin.

• A solid history of transforming loss positions into profitable outcomes.

• Strong delivery management skills with experience in executing ERP/SaaS implementations within time constraints of under 6 months across multiple concurrent projects.

• Experience in managing client relationships and ensuring customer success.

• Financial expertise, including budgeting, revenue forecasting, and cost management.

• Must be based in Canada and legally authorized to work in the country.

• Willingness to travel approximately 15–20% to meet clients in person.

• Availability to work hours that overlap with EST, CST, or PST.

🏝️ Benefits

• Fully remote and global work opportunities.

• Flexible work hours and asynchronous work arrangements.

• Regular and constructive feedback.

• Support for achieving personal career objectives.

• Access to advanced tools, playbooks, and technologies.

• Opportunities to connect with thought leaders.

• Webinars focusing on innovative technology topics.

• Stipend to assist with home office setup.

• Engaging activities such as coffee chats, happy hours, cooking classes, book clubs, and more.