Director of Product Management, Early Childhood & Public Sector Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the product vision and roadmap for Shine’s collection of early childhood and public-sector solutions.

• Articulate product vision, value proposition, target demographics, core functionalities, and roadmap.

• Transform tools, prototypes, and delivery methodologies into reproducible, scalable products.

• Manage the portfolio roadmap and development backlog from initial discovery to final release.

• Implement transparent prioritization and consistent practices in product development.

• Oversee product-level technical architecture, platform, data models, integration, API, configuration, and decisions regarding build/buy/partner.

• Establish responsible AI-enabled capabilities and requirements concerning oversight, data usage, transparency, quality, privacy, and performance monitoring.

• Engage in customer discovery through partnerships in sales and implementation, workflow observation, and market research.

• Collaborate with Sales and Marketing on product positioning, packaging, pricing strategies, demonstrations, sales enablement, qualification, and solution design.

• Work with Finance on pricing, discount strategies, unit economics, gross margins, cost of service, and commercial performance.

• Conduct prototyping, proof-of-concept projects, and user testing.

• Specify product requirements, user stories, acceptance criteria, sprint and release planning, quality standards, launch readiness, release communication, and post-launch evaluation.

• Set product guardrails and configuration patterns that accommodate customer variations while minimizing unsustainable one-off developments.

• Collaborate with delivery and implementation teams to ensure solutions are practical, deployable, and adequately supported.

• Define metrics for product success and utilize evidence to steer investment, expansion, consolidation, or retirement decisions.

• Manage external engineering teams, technology vendors, and specialized partners, ensuring adherence to requirements, milestones, quality standards, governance, and accountability.

• Foster cross-functional alignment among senior leaders and teams.

• Establish product management routines, tools, and decision-making authority.

• Advocate for the company’s mission, values, diversity, equity, inclusion, belonging, shared purpose, and collaboration.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of education and relevant experience.

• Over 7 years of progressive experience in product management, product ownership, or technical product leadership.

• Proven experience managing complex digital products from discovery to launch and ongoing enhancement.

• Strong expertise in product discovery, roadmap development, backlog management, requirements and acceptance criteria, agile delivery, release planning, and product analytics.

• Preferred experience in developing AI-enabled, analytics, workflow, or decision-support products.

• Familiarity with responsible AI, public sector regulatory compliance, enterprise data governance, privacy, transparency, and human-centered design is strongly preferred.

• Ability to make or lead technical decisions related to product-level software architecture, data models, APIs and integrations, cloud platforms, security and privacy, and vendor technology.

• Successful track record of translating customer challenges and market opportunities into products that gain customer adoption and funding.

• Experience in supporting complex enterprise or public-sector sales, solution design, pilot projects, and commercialization is preferred.

• Familiarity with government, govtech, edtech, health and human services, or other regulated and data-intensive environments is strongly preferred.

• Knowledge of early childhood systems, public benefits, education, or human services is a significant advantage.

• Ability to lead through influence in a matrixed and lean environment, navigate uncertainty, make clear recommendations, and switch between strategic decisions and detailed product tasks.

• Excellent written and verbal communication skills.

• Successful completion of a physical exam and background checks is required.

• Travel may be required, both locally and long-distance, up to 20% of the time.

• Must possess a valid driver’s license and/or reliable transportation.

• Capability to meet the specified physical requirements, including sitting, standing, walking, bending, repetitive wrist/hand/finger movements, close visual work, oral communication, and lifting up to 10 pounds.

🏝️ Benefits

• Medical, Dental, and Vision Insurance with a variety of plan options.

• Health Savings Account (HSA) with company contributions of up to $800 annually.

• Flexible Spending Accounts (FSA) for health and dependent care expenses.

• 401(k) Retirement Plan featuring up to a 4% company match and immediate vesting.

• Company-sponsored Short-Term and Long-Term Disability and Basic Life Insurance.

• Professional Development Reimbursements of up to $500 per year.

• Employee Assistance Program (EAP) offering counseling and mental wellness support.

• Wellness Programs, including virtual fitness, nutrition, and mindfulness classes.

• Pet Insurance.

• Legal Assistance.

• ID Theft Protection.

• Employee Discount Perks.

• Remote work environment.

• Commitment to being an equal opportunity workplace focused on diversity and a healthy work environment.