Director of Player Development

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of and manage Player Development performance for online sportsbook and iCasino products in designated states and provinces.

• Directly supervise and cultivate the skills of all VIP Managers in the assigned area.

• Lead the casino marketing efforts for PENN Interactive.

• Drive revenue growth, expand the VIP database, and penetrate key markets.

• Develop and implement a regional VIP strategy to meet sales targets, enhance customer engagement, increase market share, and achieve net revenue objectives.

• Assist with departmental processes and compliance initiatives to enhance operations, efficiency, and service quality.

• Provide the Vice President of VIP with KPI reporting and performance evaluations for managers, hosts, and associates.

• Keep track of competitor VIP market offerings and utilize insights to attract and retain VIP wallet share.

• Stay informed about front-end products, technology, casino games, sportsbook bet types, and payment options; educate regional staff accordingly.

• Generate top-of-funnel opportunities targeting high-value players and social spaces.

• Oversee member welcome initiatives, investigations, loyalty programs, sales, surveys, and reactivation of lapsed members.

• Utilize daily reports and analyses to inform business decisions.

• Support the development and execution of departmental initiatives, policies, and regional sales incentive programs.

• Collaborate with Risk and Trading, Responsible Gaming, Payment, and AML teams.

⛳️ Requirements

• Minimum of 5 years of experience in gaming, whether online or in a brick-and-mortar casino.

• At least 3 years of management experience with a proven history of successfully leading a sales team and driving revenue.

• A minimum of 2 years of involvement in an online gaming operation.

• Demonstrated experience in online gaming, customer service, concierge, luxury telemarketing, or other forms of account management.

• Strong computer skills, particularly with Excel.

• Exceptional communication abilities and professional telephone etiquette.

• Proficient in utilizing data management tools.

• Capability to develop, review, and understand player tracking screens, reports, and necessary documentation.

• Ability to effectively communicate with external partners and stakeholders at all levels.

• Willingness to travel and participate in on- and off-property events throughout the United States and Canada.

• Capable of overseeing and managing high-profile events for top clients and team members.

• Must meet the qualifications for licenses and permits mandated by federal, state, and local regulations.

• A genuine passion for sports, casinos, and/or sports and casino betting.

🏝️ Benefits

• Commission eligibility for most sales roles under a relevant plan.

• Bonus eligibility for the majority of non-sales positions.

• Top-tier benefits for eligible employees.

• Personalized support options, expert guidance, and continuous tools to enhance physical, financial, and emotional well-being.