Director of Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a strategic business partner and leader to Managing Partners within the designated region.

• Champion operational excellence, financial performance, talent development, succession planning, and the execution of Carriage's Strategic Priorities.

• Recruit, hire, mentor, and assess Managing Partners.

• Identify and nurture high-potential internal and external talent for effective succession planning and leadership continuity.

• Hold Managing Partners accountable for achieving financial, operational, customer experience, and personnel goals.

• Conduct monthly business reviews to evaluate performance and pinpoint opportunities for improvement.

• Create and implement tailored business plans that promote revenue growth, profitability, market share, and customer satisfaction.

• Collaborate on employee relations issues, encompassing coaching, performance management, corrective actions, and terminations.

• Support staffing strategies to enhance productivity and service excellence.

• Work with Financial Planning & Analysis to assess performance trends and propose pricing strategies.

• Examine performance metrics and leverage data-driven insights to enhance operational effectiveness.

• Suggest capital investments that optimize return on investment and align with long-term objectives.

• Ensure adherence to relevant federal, state, and local regulations governing funeral homes, crematories, and sales operations.

⛳️ Requirements

• A bachelor's degree in Business, Management, Funeral Service, or a related field is preferred.

• 5+ years of progressive leadership experience in funeral service, multi-location management, or sales leadership is required.

• Funeral Director License is preferred.

• Embalming License is preferred.

• Experience in crematory operations is preferred.

• Proven ability to manage multiple locations while achieving financial and operational goals.

• Possess a strategic and innovative mindset.

• Excellent organizational and problem-solving capabilities.

• Willingness to travel 50%-75% is required.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) is necessary.

• Detail-oriented with the ability to function effectively in a team environment.

🏝️ Benefits

• Competitive salary with opportunities for performance-based bonuses.

• 401(k) plan with company matching.

• Comprehensive medical, dental, and vision insurance.

• Health Savings Account (HSA) options.

• Life insurance coverage.

• Employee Assistance Program available.

• Tuition reimbursement support.

• Opportunities for professional development and leadership training.

• Employee discounts offered.

• Paid time off and holidays provided.

• Opportunities for career advancement.