Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee strategic and daily operations across designated dental practice locations.

• Collaborate with Practice Administrators, doctors, clinical teams, executive leadership, and shared services to enhance performance and operational excellence.

• Track and assess key performance indicators (KPIs) such as production, collections, new patient acquisition, retention, scheduling efficiency, staffing, and profitability.

• Recognize operational challenges and create scalable improvements in workflow, productivity, patient experience, and financial performance.

• Conduct business evaluations, set priorities, formulate action plans, and ensure accountability.

• Facilitate practice growth, introduce new services, and manage the expansion and integration of new locations.

• Collaborate on budgeting, forecasting, financial results, revenue, collections, and profitability.

• Guide, mentor, coach, and develop Practice Administrators and leadership teams within practices.

• Assist with staffing strategies, workforce planning, onboarding, retention, employee relations, and succession planning.

• Establish standardized workflows, processes, policies, procedures, systems, and operational best practices.

• Drive company-wide operational initiatives and strategic projects.

• Foster patient satisfaction, quality, service, compliance, and risk management.

• Act as a liaison between practice operations and Finance, HR, Recruiting, IT, Marketing, and Revenue Cycle Management.

• Convey organizational priorities and provide leadership with insights and recommendations on performance.

⛳️ Requirements

• Preferred Bachelor’s degree; equivalent combinations of education and experience will be considered.

• Over 5 years of experience in multi-site operations or leadership, ideally within healthcare, dental, or service-focused environments.

• Demonstrated experience in leading and developing teams across various locations.

• Strong grasp of operational KPIs, financial performance metrics, and performance management.

• Proven track record in process improvement, change management, and organizational growth.

• Experience collaborating with senior leadership to formulate and implement operational strategies.

• Willingness to travel to practice locations as required.

• Excellent leadership, coaching, and relationship-building capabilities.

• A strategic thinker able to convert organizational objectives into actionable plans.

• Strong financial and analytical skills.

• Exceptional communication, presentation, and interpersonal abilities.

• Highly organized with a keen attention to detail and follow-through.

• Capacity to manage multiple priorities and initiatives in a fast-paced, growth-driven environment.

• Strong problem-solving and decision-making abilities.

• Capability to influence and ensure accountability across various levels of the organization.

• Adaptable and comfortable leading teams through transitions.

• Proven commitment to operational excellence and ongoing improvement.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance packages.

• Opportunities for professional development and continuing education.

• Generous paid time off and flexible work schedules.

• Retirement savings plan with company match.

• Supportive and collaborative work environment.